Front Office Supervisor

1 day ago

Reading, Reading, United Kingdom Valor Hospitality Europe Full time
Job Summary

We are seeking a highly skilled and experienced Front Office Supervisor to join our team at Valor Hospitality Europe. As a Front Office Supervisor, you will be responsible for providing exceptional guest service, managing the front office operations, and leading a team of front office staff.

Key Responsibilities
  • Provide warm and welcoming service to guests, ensuring a positive first impression and setting the tone for their stay.
  • Manage the front office operations, including check-in, check-out, and room assignments.
  • Lead and motivate a team of front office staff, providing guidance and support to ensure excellent guest service.
  • Monitor and maintain high standards of guest satisfaction, responding promptly to guest complaints and concerns.
  • Collaborate with other departments to ensure seamless guest experiences, including housekeeping, food and beverage, and maintenance.
  • Conduct regular team meetings and training sessions to ensure staff are equipped to provide exceptional guest service.
  • Monitor and analyze guest feedback and reviews, making recommendations for improvements to the front office operations.
Requirements
  • 2+ years of experience in a front office role, preferably in a hotel or hospitality environment.
  • Proven track record of providing exceptional guest service and leading a team to achieve high standards.
  • Strong communication and interpersonal skills, with the ability to work effectively with guests, staff, and other departments.
  • Ability to work in a fast-paced environment, managing multiple tasks and priorities simultaneously.
  • Basic math skills and accuracy in handling cash and credit transactions.
What We Offer
  • Competitive salary and benefits package.
  • Opportunities for career growth and professional development.
  • Recognition and rewards for outstanding performance.
  • Collaborative and dynamic work environment.
  • Access to exclusive discounts and perks for staff and their families.

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