Front Desk Associate

1 week ago

Reading, Reading, United Kingdom The Roseate Reading Full time

About The Roseate Reading

The Roseate Reading is a luxury hotel brand known for its exceptional service and attention to detail. We are seeking a highly skilled and dedicated Receptionist to join our team.

Main Responsibilities

  • Ensure accurate and efficient guest account setup and payment processing.
  • Deliver exceptional customer service by handling guest requests and complaints in a professional and courteous manner.
  • Be proficient in Front Office operations, including check-ins, check-outs, and reservations.
  • Provide accurate handovers to returning colleagues at the end of the shift.
  • Stay up-to-date with computerized PMS system and ensure seamless operations.
  • Handle guest complaints in a careful and courteous manner, providing backup information to Front Office Management.
  • Adhere to 5-star standards at all times, maximizing revenue through upselling and cross-selling opportunities.

Requirements

  • Previous Front Office experience in a 4/5-star environment is preferred.
  • Excellent customer service skills and a well-groomed appearance.
  • Attentiveness, initiative, loyalty, maturity, respect for confidentiality, and discretion.
  • Enthusiasm for delivering exceptional service.
  • Ability to work under pressure while maintaining attention to detail.
  • Excellent command of English, both spoken and written.
  • Display a polite and professional attitude to internal and external guests.

Benefits

  • Meals on duty.
  • Provision and laundry of uniform.
  • Employee recognition awards.
  • Performance review and personal development plan.
  • Internal transfer and promotion opportunities.
  • Support in the development of your career.
  • Preferential room rates within the hotel group for yourself and family & friends.

Eligibility

Candidates must be eligible to live and work in the UK and possess a current work visa. Documented evidence of eligibility will be required as part of the recruitment process.

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