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Front Desk Associate

2 months ago

Reading, Reading, United Kingdom Warner Leisure Hotels Full time

Job Summary

We are seeking a highly motivated and customer-focused individual to join our team as a Receptionist at Warner Leisure Hotels. As a key member of our front desk team, you will be responsible for delivering exceptional customer service and ensuring a smooth and efficient experience for our guests.

Key Responsibilities

  • Provide exceptional customer service to guests, responding to their queries and resolving any issues in a timely and professional manner.
  • Manage the front desk operations, including checking-in and checking-out guests, handling room assignments, and processing payments.
  • Work collaboratively with the Reception Manager and Team Leaders to ensure the smooth running of the reception area.
  • Develop and maintain a thorough knowledge of our hotel's products and services, as well as local attractions and amenities.
  • Participate in ongoing training and development programs to enhance your skills and knowledge in customer service, sales, and hotel operations.

Requirements

  • Excellent communication and interpersonal skills, with the ability to work effectively with guests, colleagues, and management.
  • Ability to work in a fast-paced environment, prioritizing tasks and managing multiple responsibilities.
  • Basic computer skills and proficiency in hotel software systems.
  • Flexibility to work a variety of shifts, including evenings, weekends, and holidays.
  • Availability to work as part of a team, supporting colleagues and contributing to a positive and inclusive work environment.

What We Offer

  • A competitive hourly rate, with opportunities for career development and advancement.
  • A comprehensive training program, including on-the-job training and external certifications.
  • A supportive and inclusive work environment, with opportunities for socialization and team-building.
  • Access to employee discounts and perks, including free or discounted food, gym memberships, and entertainment options.