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Front Desk Associate

4 weeks ago

Reading, Reading, United Kingdom whitbread Full time

We're seeking a skilled Receptionist to join our team at Premier Inn in Reading. As the face of our hotel, you'll use your excellent customer service skills to welcome guests and ensure their stay is enjoyable.

Key Responsibilities:

  • Provide exceptional customer service to guests, responding to their queries and resolving any issues promptly.
  • Manage the front desk, handling check-ins, check-outs, and room assignments efficiently.
  • Work collaboratively with the housekeeping team to ensure rooms are prepared to a high standard.
  • Process payments, handle cash and credit transactions, and maintain accurate records.
  • Stay up-to-date with hotel policies, procedures, and promotions to provide guests with the best possible experience.

What We Offer:

  • A competitive hourly rate.
  • A permanent contract with a guaranteed 32 hours per week.
  • A supportive and inclusive work environment.
  • Opportunities for career growth and development within Whitbread.
  • A range of benefits, including a Whitbread Benefits card, pension scheme, and discounts on Premier Inn rooms and meals.

Why Work with Us:

  • We're committed to being an inclusive organisation that values diversity and welcomes applications from under-represented groups.
  • We offer flexible working arrangements and support for workplace adjustments.
  • We're passionate about providing exceptional customer service and creating a warm welcome for our guests.