Front Desk Associate
3 weeks ago
About the Role
The Florey Sexual Health Clinic is seeking a dedicated and compassionate Receptionist to join our team. As the first point of contact for patients, you will play a vital role in creating a welcoming and supportive environment.
We are looking for an individual who possesses excellent communication and interpersonal skills, with a genuine commitment to providing exceptional customer service. Your ability to remain calm and professional under pressure, while handling sensitive information with discretion, is essential.
Key Responsibilities
- Manage patient appointments efficiently, ensuring smooth clinic operations.
- Greet patients warmly and provide clear guidance throughout their visit.
- Effectively handle incoming calls, responding to inquiries and directing them appropriately.
- Collaborate with medical and administrative staff to ensure seamless patient care.
About You
You are a highly organized individual with strong attention to detail. Your ability to multitask effectively and prioritize tasks is crucial in this fast-paced environment. A positive attitude and a genuine desire to help others are essential qualities for success in this role.
Qualifications & Experience
- GCSE (or equivalent) or above in Maths and English Language
- Proven experience in a customer service setting is required.
- Experience within an NHS administration environment is desirable.
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