Customer Success Growth Champion
2 weeks ago
About the Role: This is an excellent opportunity for a skilled Customer Success professional looking to join a scale-up company and make a significant impact on our business's growth. You will work closely with cross-functional teams to understand customer objectives, develop tailored solutions, and ensure seamless implementation.
Key Responsibilities:
- Deliver outstanding customer experiences through proactive communication, regular feedback, and timely issue resolution.
- Develop and maintain deep knowledge of our complex SaaS product, leveraging this expertise to provide strategic guidance and support to customers.
- Collaborate with internal stakeholders to identify opportunities for growth, improvement, and innovation.
- Maintain accurate records of customer interactions, progress, and success metrics.
Requirements:
- 2+ years of experience in Customer Success or a related field within a SaaS environment.
- Demonstrable track record of driving customer satisfaction, retention, and growth.
- Exceptional communication, interpersonal, and problem-solving skills.
- Familiarity with CRM software and data analysis tools.
- Possess a strong commercial acumen and ability to champion renewal conversations.
What We Offer:
- A competitive salary of £50,000 per annum, plus a performance-related bonus.
- 26 days' annual leave, plus bank holidays, and flexible working arrangements.
- Ongoing training and development opportunities to enhance your skills and career progression.
- An exciting and dynamic work environment with a talented team of professionals.
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