Customer Success Manager
3 weeks ago
Drive strategic growth and empower front-line workers to take ownership of their safety and wellbeing as a Customer Success Manager at SafetyCulture, a customer and product-led SaaS company.
About the Role:
- Mentor and lead a high-performing team to deliver exceptional customer experiences and achieve quarterly targets around retention, net growth, and platform adoption.
- Develop and refine a customer success approach that aligns with SafetyCulture's business goals, focusing on customer retention, expansion, and advocacy.
- Monitor and track essential customer success indicators, delivering regular reports to leadership on team performance and customer health.
- Collaborate with senior-level executives and key stakeholders to align customer success initiatives with broader business objectives.
- Champion resourcefulness and adaptability, guiding the team to navigate through ambiguity and deliver high-quality work.
About You:
- Prior leadership experience in scaling and leading high-performing Customer Success teams.
- Analytical mindset with the ability to leverage data for informed decision-making.
- Strategic Innovator with the ability to think creatively and generate inventive solutions.
- Demonstrated expertise in using customer success tools and driving iterative changes.
What We Offer:
- Estimated salary: $120,000 per year
- Equity with high growth potential
- Flexible working arrangements and a 3-days per week hybrid work approach
- Wellbeing initiatives, including subsidised fitness programs and generous parental leave policy
- Access to professional and personal training and development opportunities
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