Customer Success Manager

3 weeks ago


Manchester, United Kingdom SafetyCulture Full time

Drive strategic growth and empower front-line workers to take ownership of their safety and wellbeing as a Customer Success Manager at SafetyCulture, a customer and product-led SaaS company.

About the Role:

  • Mentor and lead a high-performing team to deliver exceptional customer experiences and achieve quarterly targets around retention, net growth, and platform adoption.
  • Develop and refine a customer success approach that aligns with SafetyCulture's business goals, focusing on customer retention, expansion, and advocacy.
  • Monitor and track essential customer success indicators, delivering regular reports to leadership on team performance and customer health.
  • Collaborate with senior-level executives and key stakeholders to align customer success initiatives with broader business objectives.
  • Champion resourcefulness and adaptability, guiding the team to navigate through ambiguity and deliver high-quality work.

About You:

  • Prior leadership experience in scaling and leading high-performing Customer Success teams.
  • Analytical mindset with the ability to leverage data for informed decision-making.
  • Strategic Innovator with the ability to think creatively and generate inventive solutions.
  • Demonstrated expertise in using customer success tools and driving iterative changes.

What We Offer:

  • Estimated salary: $120,000 per year
  • Equity with high growth potential
  • Flexible working arrangements and a 3-days per week hybrid work approach
  • Wellbeing initiatives, including subsidised fitness programs and generous parental leave policy
  • Access to professional and personal training and development opportunities


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