Growth Leader Customer Success
6 months ago
**Growth Leader - Data Manipulation - Product Growth - Automation -Customer Experience - Manchester - Global Scope - up to £150k - Leading benefits package**
Yolk Recruitment are working with a leading Cyber Security organization to find a Business leader who wants to join an elite team of technology specialists using your Product and Data Acumen to drive the business and its products to new heights.
Are you versatile and someone that thrives on variety? Do you love learning new things? Read on for an exciting opportunity to forge your career to new levels.
**About you**
You don't want to be boxed into a narrowly focused career. You're energetic and tenacious. You're drawn towards difficult challenges, and you get a kick out of tackling them successfully. You're driven to generate results, working happily at the coalface to find solutions and untangle problems. You strive to achieve incredible things, always pushing yourself to hit harder than before.
You're smart and good at most things. You're great with numbers, words, and solving hard problems.
You're excited at the prospect of building things (processes, systems, capabilities...) that deliver long-term solutions to difficult challenges.
You're unafraid of getting your hands dirty - you'd prefer to be where the action is happening rather than directing the players from above.
You're a people person, and you love working with like-minded people. You're highly collaborative, comfortable bouncing ideas off others, and making shared progress together.
You're ready to make a personal difference, and be involved in all phases of a challenge from ideation right through to delivery.
**The opportunity**
You will engage with a wide variety of activities, working with different teams across the entire business.
Over time, you will have an opportunity to embed with each of our four tribes: technology, growth, culture, and finance. Examples of activities might include:
Devising data-driven experiments to improve a common process, such as trial-to-purchase conversion, to drive better customer experience and outcomes.
Reviewing the competitive landscape for a specific product area, to help us evolve our product strategy.
Engaging with customers to identify opportunities to improve our product UX, learning materials, and support activities.
Analyzing data from our recruitment processes to find opportunities to improve our efficiency and accuracy.
Devising effective communications that amplify the value of our products and services, and resonate with our ideal customers.
Working on hard people problems, such as helping new joiners to overcome impostor syndrome, or embedding an open feedback culture.
Analyzing our transactional and financial reporting processes to identify opportunities for more efficient automation.
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