Housing Officer
4 hours ago
At Accent, we're committed to providing a safe, secure, and warm place for everyone to call home. We're seeking a dedicated Housing Partner to join our Housing Services team in Calderdale/Kirklees.
About the Role:
- 35 hours per week
- Permanent position
As a Housing Partner, you'll be the first point of contact for our customers, providing exceptional service and support. You'll work closely with the allocations and lettings team to onboard new customers, ensuring a smooth transition into their new home. Your role will involve managing tenancies, community engagement, and resolving customer complaints effectively.
Key Responsibilities:
- Manage tenancies and community engagement
- Support customers with arrears, anti-social behaviour, and complaints
- Work with internal stakeholders and external partners to build strong community bonds
- Develop strong relationships with customers and internal stakeholders
What We Offer:
- Competitive salary: £35,452 per annum (spot salary) or £33,452-£35,452 per annum (dependent on experience)
- Essential car user allowance: £1,250 per annum
- 28 days paid holiday per year (pro-rata for part-time) rising by 1 day per year up to a maximum of one working week
- Pension schemes, including a Defined Benefit Scheme and a Defined Contribution Scheme
- Employee Assistance Programme
- Hapi Benefits App with multiple discounts
- Cycle to work scheme
Requirements:
- Previous customer service experience, managing complex cases and working with vulnerable people
- Excellent communication skills, with the ability to empathise and communicate with stakeholders at all levels
- Demonstrate resilience and the ability to deal positively with change
- Ability to work under pressure and driven to go the extra mile to achieve positive outcomes for customers
- Maintain a high degree of accuracy when handling customer data in line with GDPR
- Flexible approach to work and a willingness to travel, with access to a vehicle for business use
Interviews:
1st stage interviews will take place via Teams on Monday 7th October. 2nd stage interviews will take place at our Burnley office on Thursday 10th October.
Location:
This role involves travel to customer homes across your patch, in and around the Calderdale and Kirklees area. You will also be required to travel to our Burnley office at least once a week.
We're a keen promoter of agile working and encourage the use of working from home, as long as we meet our customer's needs.
We'll provide you with the equipment and software that you'll need for the purpose of your role, however it will be your responsibility to have an appropriate space to work from as well as a suitable broadband connection/provider.
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