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Customer Care Representative
2 months ago
As a leading housing association in the North of England, Together Housing is dedicated to managing a substantial portfolio of homes while reinvesting profits back into our communities. We prioritize a diverse and inclusive workforce and encourage applications from individuals with various backgrounds and experiences.
We are currently looking for a Customer Service Advisor to join our team in Halifax. This role is essential in delivering outstanding service to our residents, addressing inquiries, resolving issues, and ensuring all interactions are conducted with professionalism and efficiency.
Key Responsibilities:
- Act as the primary contact for residents, managing inquiries via phone, email, and other communication channels. Your focus will be on providing prompt and accurate information regarding our services and policies.
- Effectively resolve resident complaints and concerns in a timely manner.
- Document all customer interactions and maintain precise records.
- Collaborate with various teams to escalate and address resident issues.
- Offer guidance and support to residents regarding their housing options and needs.
- Maintain a positive demeanor when faced with challenging situations.
Qualifications:
- Exceptional communication and interpersonal abilities.
- Strong customer service orientation with a genuine commitment to assisting others.
- Capability to handle complaints and difficult scenarios with empathy and professionalism.
- Resilience in managing challenging situations.
- Effective problem-solving skills and the ability to think quickly.
- Attention to detail and accuracy in record-keeping.
- Ability to work independently as well as collaboratively within a team.
Benefits:
In return for your contributions as a Customer Service Advisor, we offer:
- A competitive salary of £23,997.
- Annual salary increments.
- Generous holiday entitlement of 27 days, increasing to 32 days with service, plus bank holidays.
- Fully office-based work for the initial training period, with the option for hybrid working thereafter.
- A structured work schedule of 37 hours per week, Monday to Friday.
- Access to a variety of professional development and training opportunities.
- An attractive pension scheme.
- Health and wellbeing benefits, including access to medical professionals.
- A range of financial and lifestyle perks, including cycling initiatives and financial advice.
- Support networks for staff, including groups focused on diversity and inclusion.
We are committed to creating a supportive and inclusive environment for all employees.
