Customer Support Representative

4 weeks ago


Halifax, Calderdale, United Kingdom Lloyds Banking Group Full time

About this role

We are seeking a Customer Support Representative to join our team at Lloyds Banking Group. As a key member of our customer-facing team, you will be responsible for providing exceptional support to our customers, helping them with their financial queries and concerns.

Key responsibilities

  • Provide timely and effective support to customers via phone, email, and social media
  • Resolve customer complaints and issues in a professional and courteous manner
  • Work closely with colleagues to ensure customer needs are met
  • Stay up-to-date with product and service knowledge to provide accurate information to customers

About us

Lloyds Banking Group is a leading financial services provider, committed to helping Britain prosper. We are a values-led organization, dedicated to creating a truly inclusive workplace where all colleagues have the opportunity to make a real difference.

What we offer

  • A competitive salary and benefits package
  • Ongoing training and development opportunities
  • A supportive and collaborative team environment
  • The chance to make a real difference to our customers and communities

Requirements

  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment
  • Strong problem-solving and analytical skills
  • Knowledge of financial products and services (desirable)

How to apply

If you are a motivated and customer-focused individual, please submit your application, including your CV and a cover letter, to [insert contact details]. We look forward to hearing from you.



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