Customer Support Representative
4 weeks ago
About this role
We are seeking a Customer Support Representative to join our team at Lloyds Banking Group. As a key member of our customer-facing team, you will be responsible for providing exceptional support to our customers, helping them with their financial queries and concerns.
Key responsibilities
- Provide timely and effective support to customers via phone, email, and social media
- Resolve customer complaints and issues in a professional and courteous manner
- Work closely with colleagues to ensure customer needs are met
- Stay up-to-date with product and service knowledge to provide accurate information to customers
About us
Lloyds Banking Group is a leading financial services provider, committed to helping Britain prosper. We are a values-led organization, dedicated to creating a truly inclusive workplace where all colleagues have the opportunity to make a real difference.
What we offer
- A competitive salary and benefits package
- Ongoing training and development opportunities
- A supportive and collaborative team environment
- The chance to make a real difference to our customers and communities
Requirements
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment
- Strong problem-solving and analytical skills
- Knowledge of financial products and services (desirable)
How to apply
If you are a motivated and customer-focused individual, please submit your application, including your CV and a cover letter, to [insert contact details]. We look forward to hearing from you.
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