Customer Service Representative

4 weeks ago


Halifax, Calderdale, United Kingdom Cameron Clarke Associates Full time

Customer Account Manager | Cameron Clarke Associates

We are seeking a highly motivated and organized individual to join our team as a Customer Account Manager. This is a fantastic opportunity to manage key customer accounts in a fast-paced environment.

Key Responsibilities:

  • Manage day-to-day operations for multiple accounts, including processing customer orders and maintaining clear communication with clients
  • Arrange transport for deliveries and collections, ensuring all paperwork is completed accurately
  • Project manage new product developments (NPD) for existing clients, including sourcing packaging, managing artwork, and coordinating with internal teams
  • Handle customer complaints, liaising with quality control to ensure swift resolution
  • Maintain up-to-date documentation, including NPD spreadsheets, meeting minutes, and pricing files
  • Collaborate with production, warehouse, and lab teams to ensure smooth operations and timely deliveries
  • Attend production meetings and maintain regular contact with customers to manage expectations and launch timelines

What We Offer:

  • 16 days holiday per year (equivalent to 20 due to Friday closures) + Bank Holidays
  • Competitive starting salary of £26,000, increasing to £30,000 after probation
  • 3-day weekend every week – the office is closed on Fridays
  • Be part of a supportive, collaborative team where your contribution makes a real impact

Requirements:

  • Strong communication skills – both written and verbal, able to interact confidently with customers and team members
  • Self-motivated and proactive – able to work independently and as part of a team
  • Organised multitasker – you'll juggle multiple tasks and accounts with precision and efficiency
  • Problem solver – thrive in a fast-paced environment and adapt quickly to changes


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