Customer Service Representative
2 days ago
About Us: As a leading provider of customer service solutions, Activate Group Limited is committed to delivering exceptional results in a dynamic and fast-paced environment.
Your Role: We are seeking a skilled Call Centre Advisor to join our team, responsible for handling high volumes of inbound calls from customers and third parties.
Main Responsibilities:
- Receive and respond to customer inquiries in a professional and timely manner.
- Utilize our bespoke software and databases to accurately record customer information.
- Work within established Customer Service Level Agreements (SLAs) and Key Performance Indicators (KPIs).
- Collaborate with other teams across the business to resolve customer queries efficiently.
- Communicate effectively with other companies as necessary to resolve complex issues.
About the Job: You will be the first point of contact for our customers, taking accident reports and ensuring accurate recording and updating using our software and reporting platforms.
What We Offer: A competitive salary of £24,148 plus bonus, salary increase upon completion of probationary period, and 33 days holiday (including bank holidays). We prioritize the well-being of our team members, providing support to help you succeed.
Our Values: At Activate Group, we live by four core values: Make it happen – Be accountable. Strive for better – Be bold. Win together – Be a team-player. These values guide us in everything we do, from delivering exceptional customer service to supporting each other in achieving our goals.
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