Customer Service Representative

4 weeks ago


Halifax, Calderdale, United Kingdom Yorkshire Building Society Full time
About the Role

We're seeking a talented Customer Service Adviser to join our Branch Network team. As a key member of our team, you'll play a vital role in delivering exceptional customer experiences and supporting our members in achieving their financial goals.

As a Customer Service Adviser, you'll be responsible for:

  • Building strong relationships with our members and understanding their needs and preferences.
  • Providing expert advice and guidance on our products and services, ensuring our members receive the best possible support.
  • Working collaboratively with colleagues to achieve business objectives and drive customer satisfaction.
  • Staying up-to-date with industry developments and regulatory requirements, ensuring our members receive the highest level of service.

We're passionate about creating an inclusive environment where everyone feels valued and supported. If you're a people person with a passion for delivering exceptional customer experiences, we'd love to hear from you.

About Us

At Yorkshire Building Society, we're committed to making a positive impact on our members' lives. We believe in treating our members with respect and fairness, and we're dedicated to providing them with the best possible service.

We're proud to be a mutual organization, owned by our members rather than shareholders. This means we can focus on what really matters – providing excellent service and supporting our members' financial well-being.

What We Offer

We're committed to supporting our employees' personal and professional growth. We offer a range of benefits, including:

  • Competitive salary and bonus scheme.
  • Excellent training and development opportunities.
  • Flexible working arrangements to support work-life balance.
  • A range of health and wellbeing benefits, including private medical insurance and dental care.

We're an equal opportunities employer and welcome applications from diverse candidates. If you're passionate about delivering exceptional customer experiences and want to join a dynamic team, we'd love to hear from you.



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