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Client Support Specialist

3 months ago

Halifax, Calderdale, United Kingdom Together Housing Full time

At Together Housing, we pride ourselves on being one of the foremost housing associations in the North of England, overseeing a substantial portfolio of homes dedicated to serving our communities. As a non-profit entity, every financial gain is reinvested to enhance the lives of our residents and strengthen local neighborhoods.

We are dedicated to fostering a workforce that reflects diversity and inclusivity. We encourage applications from individuals with any of the nine protected characteristics and are proud to be recognized as a Disability Confident employer.

We are currently on the lookout for a personable and service-oriented individual to join our team as a Customer Service Advisor. In this capacity, you will play a crucial role in delivering outstanding service to our residents, addressing inquiries, resolving issues, and ensuring that all interactions are conducted with professionalism and efficiency.

Key Responsibilities

  • Acting as the primary point of contact for residents, you will manage inquiries via phone, email, and other communication channels, ensuring prompt and accurate responses to questions regarding our services and policies.
  • Effectively resolving resident complaints and concerns in a timely manner.
  • Documenting customer interactions and maintaining precise records.
  • Collaborating with various teams to escalate and address resident issues.
  • Offering guidance and support to residents concerning their housing needs and options.
  • Upholding a positive and professional demeanor when faced with challenging situations.

Candidate Profile

  • Exceptional communication and interpersonal abilities.
  • Strong customer service orientation with a genuine passion for assisting others.
  • Capability to manage complaints and difficult scenarios with empathy and professionalism.
  • Resilience in handling challenging interactions.
  • Effective problem-solving skills and the ability to think quickly.
  • Attention to detail and commitment to maintaining accurate records.
  • Ability to work independently as well as collaboratively within a team.

What We Offer

In return for your contributions as a Customer Service Advisor, we provide:

  • A competitive salary of £23,997
  • Annual salary increments
  • 27 days of annual leave (increasing to 32 days after five years of service) plus bank holidays
  • Fully office-based role for the initial six months
  • Opportunity for hybrid working arrangements post-probation
  • Working hours of 37 hours per week, Monday to Friday, with a rotating schedule
  • A wide array of technical, professional, and personal development training opportunities
  • Attractive pension scheme
  • Health and wellbeing benefits, including access to GPs
  • A variety of financial and lifestyle benefits, including cycle-to-work schemes and financial advice
  • Access to staff support networks focused on various areas, including diversity and inclusion
  • For a comprehensive overview of our award-winning benefits, please refer to our Employee Benefits Link

Note: Together Housing reserves the right to close this vacancy early if a sufficient number of applications are received. Please ensure that you provide thorough responses on the application form.