Customer Experience Manager
3 weeks ago
About the Role
Are you passionate about delivering exceptional customer service? Do you want to be part of a leading wellness provider in the UK? If so, this role could be for you.
Key Responsibilities
As our Member Xperience Manager, you will represent the Bannatyne brand ethos by being the first point of contact for existing and potential members. You will primarily be responsible for net member movement and management of the centrally based marketing plan whilst converting leads into new members. Member and guest engagement is a fundamental activity and the Member Xperience Manager will assist with building relationships in the club.
What You Will Gain
You will gain a strong knowledge of the club departments and their services on offer to maximise the customer experience. Devise and implement retention strategies. Manage members with low usage and utilise campaigns to encourage a return to the club. We would expect you to use social media platforms to promote club activities and events, assist the General Manager with activities such as debt recovery, DDI reinstates and retaining scheduled cancellations. You will handle queries and calls from members, clubs and Head Office, manage and update membership databases and train other members of the club team to be competent in club tours. You will be involved in organising and attending member events, forums and social events and support new members with their 'Start Smart' journey with incentives to complete within the first 12 weeks.
About the Company
Working for the Bannatyne Group is more than just a job. Here at Bannatyne we are dedicated to well-being and are always seeking energetic, personable people to join our teams. We aim to provide a positive, welcoming and inclusive culture with plenty of team support and growth opportunities. We offer a great range of Company benefits including FREE membership to our premium Health Clubs and discounted products and services.
Rewards & Benefits
We offer a range of rewards and benefits including FREE membership to our premium Health Clubs, 50% discount in our cafe bar, 30% discount on Grenade products purchased in our cafe bar, 30% discount on spa treatments and 20% discount on products, up to 50% discounted overnight stays at any of the Bannatyne Hotels, access to our benefits hub including high street and entertainment saving vouchers, refer a friend incentive scheme and Employee Assistance Programme (Free 24hr personal support service).
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