Customer Experience Expert

3 days ago

Leeds, Leeds, United Kingdom Jet2 Full time

Role Overview:

As an integral part of our Marketing & Digital team at Jet2.com and Jet2holidays, we're seeking a highly motivated individual to drive customer-centric initiatives and shape our customer experiences.

Key Responsibilities:

  • Lead efforts to understand and enhance customer journeys through data-driven insights.
  • Deliver actionable research to senior management, informing strategic decisions and championing a culture of consumer-led decision-making.
  • Collaborate with cross-functional teams, including Product, Advertising, and Digital, to interpret research findings and drive business growth.
  • P presents complex data insights to senior stakeholders, crafting compelling narratives and strategic recommendations.

Requirements:

  • Passion for research and understanding customer behaviour and preferences.
  • Experience with research methodologies, survey writing, and data analysis.
  • Strong written and verbal communication skills, with ability to craft clear, concise reports for stakeholders of varying seniority levels.
  • Confidence in speaking and presenting to senior stakeholders, articulating insights effectively.

What We Offer:

  • Hybrid working arrangement (2 days per week in the office).
  • Colleague discounts on Jet2holidays and Jet2.com flights.
  • Annual pay reviews.

At Jet2.com and Jet2holidays, we're committed to innovation and customer satisfaction. If you're passionate about data-driven storytelling and shaping the future of travel, this is an exciting opportunity to advance your career.

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