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Student Experience Team Leader

1 month ago

Leeds, Leeds, United Kingdom Unite Students Full time

Student Experience Team Leader - Customer Service Expert

At Unite Students, we're looking for a talented individual to join our team as a Student Experience Team Leader - Customer Service Expert. In this role, you'll be responsible for delivering exceptional customer service and care to our students, ensuring they have a world-class experience while living with us.

Key Responsibilities:

  • Support the day-to-day activities of the team, including delegating tasks and setting targets
  • Responsible for the safety and security of the building and the students while on duty
  • Support the training and development of team members to help them reach their potential
  • Provide a welcoming reception to all students and be accountable for responsiveness to solving their problems
  • Work with managers and partners to support students' wellbeing in vulnerable or difficult situations
  • Organise events to create and build an inclusive community

What We're Looking For:

  • You're able to delegate tasks fairly, bearing in mind your team's strengths and weaknesses
  • You're hardworking and willing to get stuck in alongside your team
  • You're a confident operator ready to take the first step into leadership
  • You communicate effectively and remain calm and focussed in difficult situations

What You'll Get in Return:

  • A discretionary annual bonus
  • 25 days' paid holiday and an annual holiday buying scheme
  • A generous pension scheme
  • Various benefits to support your health and wellbeing