Student Experience Team Leader
1 week ago
Student Experience Team Leader - Customer Service Expert
At Unite Students, we're looking for a talented individual to join our team as a Student Experience Team Leader - Customer Service Expert. In this role, you'll be responsible for delivering exceptional customer service and care to our students, ensuring they have a world-class experience while living with us.
Key Responsibilities:
- Support the day-to-day activities of the team, including delegating tasks and setting targets
- Responsible for the safety and security of the building and the students while on duty
- Support the training and development of team members to help them reach their potential
- Provide a welcoming reception to all students and be accountable for responsiveness to solving their problems
- Work with managers and partners to support students' wellbeing in vulnerable or difficult situations
- Organise events to create and build an inclusive community
What We're Looking For:
- You're able to delegate tasks fairly, bearing in mind your team's strengths and weaknesses
- You're hardworking and willing to get stuck in alongside your team
- You're a confident operator ready to take the first step into leadership
- You communicate effectively and remain calm and focussed in difficult situations
What You'll Get in Return:
- A discretionary annual bonus
- 25 days' paid holiday and an annual holiday buying scheme
- A generous pension scheme
- Various benefits to support your health and wellbeing
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