Customer Experience Specialist
1 day ago
We are seeking a highly skilled and customer-focused individual to join our award-winning Customer Service team as a Customer Experience Advisor. As a key member of our team, you will be responsible for delivering exceptional customer experiences through multiple communication channels, including phone and email.
Key Responsibilities- Actively listen to customers to understand their needs and resolve any issues to their satisfaction
- Become a subject matter expert of our products and services to provide guidance and support to customers
- Work collaboratively with the wider team to ensure fair customer outcomes are met
- Deal with customer complaints and find resolutions to problems, displaying empathy and professionalism
We are looking for a positive and enthusiastic individual with excellent interpersonal skills, including verbal and written communication. You should be comfortable working in a fast-paced environment and have strong problem-solving skills to handle difficult situations.
What We OfferAt Novuna, we take our people promise seriously. We offer a market-benchmarked salary, an excellent annual bonus scheme, flexible hybrid working, 25 days' holiday, and a full wellbeing package. You will also have the opportunity to make a difference, learn, and shine in your role.
Next StepsIf you are passionate about delivering outstanding customer service and believe you have what it takes to excel in this role, please submit your application. The application process consists of three stages: a customer-orientated questionnaire, a video CV, and a face-to-face interview and written exercise.
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