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Health and Protection Specialist
1 month ago
Job Summary:
This role is responsible for developing and maintaining a portfolio of Healthcare and Protection clients, providing quality consulting advice and ongoing service. The successful candidate will ensure revenue from this portfolio is profitable and expand business lines and service delivery where appropriate.
Key Responsibilities:
- Develop and maintain a portfolio of Healthcare and Protection clients
- Provide quality consulting advice and ongoing service
- Ensure revenue from this portfolio is profitable
- Expand business lines and service delivery where appropriate
- Manage and develop strong client relationships
- Win new business
- Work pro-actively with internal teams to deliver client expectations
- Identify business opportunities from client portfolio and own network
- Provide a service compliant with all procedures and Mercer Code of Professional Conduct and the FCA
- Participate in appropriate internal forums
- Maintain required industry and technical knowledge
- Work with support team assigned to ensure the delivery of services to each client in line with Mercer standards
- Manage client projects to successful conclusion
- Compliance with sales process and tools
- Retain and develop profitable client portfolio to include new clients/service lines
- Build relationships with key decision makers
- Win new mandates
- Take overall responsibility for the delivery to the client of the agreed services
- Consult with client to agree and document needs and objectives and ensure delivery of these objectives
- Hold periodic review meetings with client
- Client action planning in conjunction with client team
- Manage insurer meetings with clients
- Ensure all clients have compliant engagement documentation, in line with agreed process
- Adhere to Mercer billing standards
- Agree and monitor client fee and service specifications to ensure continued profitability
- Own personal and client financial targets
- Manage WIP & Debt
- Act as role model with integrity and professionalism
- Network with peers internally and externally
- Maintain technical knowledge to the required standard
- Work with client team to deliver a profitable seamless service
- Recognise success within the client team
- Network with peer groups internally and externally
Requirements:
- Financial and Commercial acumen (including fee negotiation skills)
- Related business experience
- Achievement orientated
- Consulting and relationship management skills
- Technical, product and process knowledge
- In depth Healthcare and Group Risk knowledge is essential
- Inter-personal, communication and time management skills
- Working knowledge of Microsoft Office
About Us:
Mercer is a global organisation that offers excellent training and ongoing career development opportunities. We offer a hybrid working model that nurtures a collaborative working environment in the office 3 days per week, allowing 2 days per week to be spent working on a remote basis. Our comprehensive benefits programs include excellent pension contributions, private health insurance, tuition assistance, pension, employee assistance program, career mobility, employee network groups, volunteer opportunities, and other programs.
