Workplace Experience Manager

6 days ago

The Hermitage, United Kingdom Invictus Group Full time
Workplace Experience Lead

We are seeking an experienced Workplace Experience Lead to join our team at Invictus Group. The successful candidate will be responsible for driving and championing workplace experience, making our site a true destination for our clients and colleagues.

Key Responsibilities:
  • Liaise with the Facilities Management Team and Client contacts to drive the workplace experience strategy.
  • Manage and oversee the front of house team, ensuring exceptional customer service is delivered.
  • Coordinate the creation of initiatives, working with onsite teams to promote and create a forward planner of activities.
  • Manage and oversee all events activities on site, ensuring a seamless end-to-end delivery.
  • Manage and oversee all meeting and room bookings onsite, ensuring a seamless experience for colleagues onsite.
  • Support the delivery of the One Team ethos.
  • Liaise with other aspects of the FM Service delivery to further enhance the workplace experience onsite.
  • Develop and nurture business relationships with all client contacts across the site, gaining insights into anticipated future requirements and working these into the service delivery strategy.
  • Support the FM Team and Client with delivering individual building or site-wide projects and initiatives.
  • Support the Facilities Manager and Assistant Facilities Manager in driving consistency and standards across the site.
  • Deliver value to our customers by providing top-quality consultancy and acting as a trusted advisor.
  • Establish and maintain customer relationships by promoting site activities and promoting the wider facilities teams.
Key Requirements:
  • Previous experience of Building Services in a Corporate or hospitality environment.
  • Previous experience in organizing, managing events and large meetings.
  • Computer literate in MS Office Applications.
  • Track record of building positive relationships and delivering exceptional customer service.
  • Always set high standards for themselves and others.
  • Can inspire others and support new ideas and initiatives.
  • Can adapt to changing demands and deadlines.
  • Good understanding of the customers' needs and takes pride in the service delivered to our customers and our customers' customers.
  • Ability to analyze data, identify trends and convey results, deploying an action plan in a clear, concise and confident manner.
  • Excellent spoken and written communication skills and the ability to communicate in an effective manner.
  • Ability to think strategically and independently.

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