Customer Experience Strategist

3 days ago

Hermitage, United Kingdom Lloyds Bank plc Full time
About This Opportunity

Lloyds Banking Group is seeking a highly skilled Customer Journey Manager to join our team. As a key member of our Consumer Lending division, you will play a critical role in understanding and optimizing the end-to-end customer experience.

As a Customer Journey Manager, you will be responsible for designing and optimizing customer journeys, collaborating with product owners and cross-functional teams to ensure seamless integration of technology and business processes. You will also lead continuous improvement efforts, identifying and addressing shortcomings in existing processes, systems, and procedures.

We are looking for a talented individual with a strong analytical mindset, excellent communication skills, and a proven track record of driving business improvement. If you have a passion for customer-centricity and a desire to make a meaningful impact, we encourage you to apply.

Key Responsibilities
  • Design and optimize customer journeys to meet business objectives
  • Collaborate with product owners and cross-functional teams to ensure seamless integration of technology and business processes
  • Lead continuous improvement efforts to identify and address shortcomings in existing processes, systems, and procedures
  • Develop and maintain a deep understanding of customer needs and preferences
  • Provide data-driven insights to inform business decisions
Requirements
  • Proven experience in customer journey mapping and optimization
  • Strong analytical skills, with the ability to interpret complex data and translate insights into actionable strategies
  • Excellent written and verbal communication skills, with the ability to communicate complex ideas to both technical and non-technical stakeholders
  • Strong problem-solving skills, with the ability to identify and address complex business challenges
  • Ability to work collaboratively with cross-functional teams to drive business improvement
About Working For Us

Lloyds Banking Group is committed to creating a diverse and inclusive workplace where all colleagues feel valued and empowered to make a meaningful contribution. We believe that our colleagues are our greatest asset, and we are dedicated to providing a supportive and inclusive environment that allows them to thrive.

We offer a wide range of benefits, including a generous pension contribution, annual bonus award, and share schemes. We also provide opportunities for professional development and growth, as well as a range of wellbeing initiatives and generous parental leave policies.

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