Workplace Experience Lead

5 days ago


The Hermitage, United Kingdom Invictus Group Full time
Workplace Experience Lead

A leading service provider is seeking an experienced Workplace Experience Lead to join their team.

About the Role
  • Develop and implement a workplace experience strategy, collaborating with the facilities management team and client contacts.
  • Oversee the front-of-house team, ensuring exceptional customer service is delivered.
  • Coordinate the creation of initiatives to enhance the workplace experience, promoting and planning activities.
  • Manage and oversee all events, ensuring a seamless end-to-end delivery.
  • Manage and oversee all meeting and room bookings, ensuring a seamless experience for colleagues.
  • Support the delivery of the company's One Team ethos.
  • Liaise with other aspects of the facilities management service delivery to enhance the workplace experience.
  • Develop and nurture business relationships with client contacts, gaining insights into future requirements.
  • Support the facilities team and client with delivering individual building or site-wide projects and initiatives.
  • Support the facilities manager and assistant facilities manager in driving consistency and standards across the site.
  • Deliver value to customers by providing top-quality consultancy and acting as a trusted advisor.
  • Establish and maintain customer relationships by promoting site activities and the wider facilities teams.
Key Requirements
  • Previous experience in building services in a corporate or hospitality environment.
  • Previous experience in organizing and managing events and large meetings.
  • Computer literacy in MS Office applications.
  • Track record of building positive relationships and delivering exceptional customer service.
  • Ability to inspire others and support new ideas and initiatives.
  • Ability to adapt to changing demands and deadlines.
  • Good understanding of customers' needs and takes pride in the service delivered.
  • Ability to analyze data, identify trends, and convey results.
  • Excellent spoken and written communication skills.
  • Ability to think strategically and independently.


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