Service Desk Coordinator

4 weeks ago


Rugby, Warwickshire, United Kingdom Culina Group Full time

We are seeking an experienced Customer Service Administrator to join our team at Culina Group, a leading provider of logistics and warehousing services to major retailers and bakeries.

Job Description

The successful candidate will provide exceptional customer service and support to our clients, ensuring high levels of satisfaction and loyalty. The role will involve responding to customer inquiries, resolving issues, and assisting with administrative tasks.

Key Responsibilities:

  • Respond to customer inquiries and resolve issues in a timely and professional manner.
  • Provide excellent customer service and support to ensure high levels of customer satisfaction.
  • Assist with administrative tasks, such as data entry and filing, to support the smooth operation of the business.
  • Work collaboratively with other teams to achieve business objectives and improve processes.

We offer a competitive salary of £28,000 per annum, plus benefits including pension scheme, life assurance, and wellness initiatives.

Benefits:

  • Pension scheme: 4% employer contribution.
  • Life Assurance: 2 x annual salary.
  • Wellness: Employee Assistance Programme offering confidential telephone counselling and legal information service.
  • Eye Care Vouchers: Free eye tests and discounts on prescription glasses.
  • Reward & Recognition: Employee of the month and year awards, long service awards.
  • Everyday discounts: Access to over 50 retailer discounts through our benefit platform.


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