Academy Training Coordinator
3 days ago
We are seeking an experienced Training Administrator to join our team in a Rugby role.
Job OverviewThis is a dynamic opportunity for a highly organized individual to oversee training and enquiries management, customer service, database maintenance, and administrative tasks.
Responsibilities- Enquiry Management: Handle telephone enquiries and related emails efficiently.
- Training Course Management: Coordinate training course bookings and post-course care ensuring seamless delivery.
- Promotions: Promote membership and associated benefits to drive growth.
- Database Maintenance: Maintain the Database/CRM system and update trainee records accurately.
- Administrative Tasks: Process applications, chase payments, and send out confirmation and certificates promptly.
- Tutor Coordination: Coordinate tutors, book accommodation and refreshments, and set up training rooms effectively.
- Exam Management: Coordinate exam dates, book tutors, issue certificates, and chase up exams as needed.
- Counter Signatory: Act as DBS Counter signatory and verify IDs and completed paperwork thoroughly.
- Data and Payments: Chase data, VAT numbers, payments, and send out emails accordingly.
- Xero Invoicing: Utilize Xero for training-related invoices and credit notes with precision.
- Supplier Payments: Assist with supplier payment runs, credit card reconciliations, and membership administration duties.
- Administrative Experience: Significant experience in administration.
- Computer Skills: Good computer skills and knowledge of Word, Excel, and Outlook.
- Databases and CRM: Experience working with databases/CRM systems efficiently.
- Customer Service: Proven ability to deal with customers via all media (phone, email, letter).
The estimated salary for this position is around £35,000 - £45,000 per annum, depending on location and experience.
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