Training and Support Specialist
4 days ago
We have an exciting opportunity for a highly skilled Training Administrator to join our team at ROSE & YOUNG RECRUITMENT LTD.
Role Responsibilities- Trainee Support: Provide assistance to trainees with their queries and concerns.
- Course Management: Coordinate and manage training courses to ensure smooth delivery.
- Member Engagement: Foster strong relationships with members and promote associated benefits.
- Database Maintenance: Keep the database up-to-date and accurate.
- Administrative Tasks: Carry out various administrative duties such as processing applications, chasing payments, and sending confirmations and certificates.
- Tutor Coordination: Arrange tutor visits, accommodations, and refreshments for training sessions.
- Exam Schedule: Coordinate exam dates, book tutors, and distribute certificates as required.
- Verification: Verify IDs and paperwork as necessary.
- Data and Payments: Follow up on data, VAT numbers, and payments accordingly.
- Xero Invoicing: Use Xero to manage training-related invoices and credits precisely.
- Supplier Payments: Assist with payment runs, reconciliations, and membership administration duties.
- Administrative Experience: 2+ years of administrative work experience.
- Computer Skills: Strong proficiency in Microsoft Office, particularly Word, Excel, and Outlook.
- Databases and CRM: Familiarity with database software and CRM systems.
- Customer Service: Excellent communication skills and proven customer service experience.
The estimated annual salary for this role is approximately £40,000 - £55,000, depending on your location and experience.
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