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Rugby Training Operations Manager

1 month ago


Rugby, Warwickshire, United Kingdom ROSE & YOUNG RECRUITMENT LTD Full time
Job Title: Academy Training AdministratorCompany Overview

Rose & Young Recruitment Ltd is a reputable organization seeking an experienced Training Administrator to join our team.

Job Description

In this role, you will be responsible for managing training and enquiries, providing customer service, maintaining databases, and performing various administrative tasks.

Key Responsibilities
  • Manage Enquiries: Respond to phone calls and emails from clients and candidates.
  • Coordinate Training: Book and manage training courses, including post-course care.
  • Promote Membership: Encourage members to take advantage of associated benefits.
  • Maintain Databases: Update trainee records and maintain the CRM system.
  • Process Applications: Handle applications, chase payments, and send confirmations and certificates.
  • Tutor Coordination: Arrange tutor visits, accommodations, and refreshments.
  • Exam Dates: Organize exam schedules, book tutors, and distribute certificates.
  • DBS Verification: Verify IDs and paperwork as required.
  • Data and Payments: Follow up on data, VAT numbers, and payments.
  • Xero Invoicing: Manage training-related invoices and credits.
  • Supplier Payments: Assist with payment runs, reconciliations, and membership administration.
Requirements
  • Significant Experience: 2+ years of administrative experience.
  • Computer Skills: Proficient in Microsoft Office, especially Word, Excel, and Outlook.
  • Databases and CRM: Familiarity with database software and CRM systems.
  • Customer Service: Excellent communication skills and customer service experience.

The estimated annual salary for this position ranges from £38,000 to £50,000, depending on your location and experience.