Customer Care Coordinator
4 weeks ago
Job Summary
We are seeking a highly motivated and professional customer care administrator to provide exceptional support to our patients and staff. The successful candidate will have a background in primary care and excellent customer service and administrative skills.
This role will be based at the Haydon Bridge & Allendale Surgery, where you will be responsible for providing a high level of customer service to patients of Northumbria Primary Care practices.
As a customer care administrator, you will be working in a dynamic and developing organisation with a clear vision for primary care service delivery. You will be expected to prioritise workload without supervision and have good organisational and IT skills.
Main Responsibilities
- Deal with requests for access to medical records.
- Manage the practice generic inbox and other electronic messaging systems.
- Deal with telephone calls from patients and third parties as appropriate.
- Provide administrative support to nursing and clinical staff.
- Help out in reception when required.
About Us
Northumbria Primary Care Ltd is a pioneering partnership with local GPs and manages several GP practices with around 50,000 registered patients in Northumberland and North Tyneside.
We are committed to providing high-quality patient care and are looking for a dedicated and professional individual to join our team.
Key Skills and Qualifications
- NVQ level 2 or higher in customer service, administration, or healthcare, or equivalent experience.
What We Offer
We offer a competitive salary and a range of benefits, including opportunities for professional development and a supportive working environment.
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