Customer Care Coordinator

4 weeks ago


Haydon Bridge, Northumberland, United Kingdom Northumbria Healthcare NHS Foundation Trust Full time

Job Summary

We are seeking a highly motivated and professional customer care administrator to provide exceptional support to our patients and staff. The successful candidate will have a background in primary care and excellent customer service and administrative skills.

This role will be based at the Haydon Bridge & Allendale Surgery, where you will be responsible for providing a high level of customer service to patients of Northumbria Primary Care practices.

As a customer care administrator, you will be working in a dynamic and developing organisation with a clear vision for primary care service delivery. You will be expected to prioritise workload without supervision and have good organisational and IT skills.

Main Responsibilities

  • Deal with requests for access to medical records.
  • Manage the practice generic inbox and other electronic messaging systems.
  • Deal with telephone calls from patients and third parties as appropriate.
  • Provide administrative support to nursing and clinical staff.
  • Help out in reception when required.

About Us

Northumbria Primary Care Ltd is a pioneering partnership with local GPs and manages several GP practices with around 50,000 registered patients in Northumberland and North Tyneside.

We are committed to providing high-quality patient care and are looking for a dedicated and professional individual to join our team.

Key Skills and Qualifications

  • NVQ level 2 or higher in customer service, administration, or healthcare, or equivalent experience.

What We Offer

We offer a competitive salary and a range of benefits, including opportunities for professional development and a supportive working environment.



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