Customer Care Administrator

6 months ago


Haydon Bridge, United Kingdom Northumbria Primary Care Full time

Northumbria Primary Care is a developing, dynamic organisation with a clear vision for Primary Care service delivery. We are pushing the boundaries of how we deliver our services, which is facilitating greater opportunities for our staff.

You must be able to prioritise workload without supervision and have good organisational and IT skills. Provide secretarial support to GP's and clinicians. You will be required to help out on the telephones as and when required. Answer telephone calls, respond to all enquiries, direct the public as and when appropriate, provide admin support to nursing & clinical staff. Full training will be provided on the use of SystmOne.

Ensure all referrals are sent via the appropriate method i.e e-referral system.

Deal with requests for access to medical records.

Managing the practice generic in box and other electronic messaging systems.

Dealing with telephone calls from patients and third parties as appropriate.

And any other duties that are relevant to the post.

Working in a busy reception desk dealing with patients face to face and on the telephone.

All administrative duties and working together as a cohesive team with both clinicians and other administrative staff.

Taking meeting minutes as required.

Northumbria Primary Care Ltd (NPC) is a pioneering partnership with local GPs and now manages several GP practices with around 50,000 registered patients in Northumberland and North Tyneside.

Whilst appointees will have a base practice within NPC, they may be asked to work at other practices across our group. We do however limit this as much as possible as we appreciate continuity is vital to effective primary care.

Dealing with telephone calls from patients, and third parties as appropriate

Scan all incoming patient information into their computerised medical records.

To answer telephone calls & respond to all enquires directing the public as appropriate

To provide admin support to nursing & clinical staff.

Issue invoices and seeking payment for private work, keeping a record of monies received and owed using a Microsoft excel spreadsheet.

To receive confidential information by telephone or face to face and input accurately into SystemOne as appropriate.

Ensuring external mail is posted off daily.

In the instance of staff absence due to annual leave and sickness, provide cover for the secretarial team.

Supporting reception daily.

The above is a guideline to some of the duties expected from a secretary in general practice but is by no means exhaustive



  • Haydon Bridge, United Kingdom Northumbria Healthcare NHS Foundation Trust Full time

    Dealing with telephone calls from patients, and third parties as appropriate Scan all incoming patient information into their computerised medical records. To answer telephone calls & respond to all enquires directing the public as appropriate To provide admin support to nursing & clinical staff. Issue invoices and seeking payment for private work, keeping a...


  • Bamber Bridge, United Kingdom Back Care Solutions Full time

    **Job Summary** Back Care Solutions provide ergonomic office and mobility equipment to improve the comfort, support and wellbeing of people across the UK. Due to a period of rapid growth, we are now looking for a motivated, enthusiastic and hardworking individual to provide administrational support to our customer service team who raise and input all of...

  • Sales Administrator

    6 months ago


    Haydon, United Kingdom Avalon Guns Full time

    **Sales Administrator Role** We have an exciting opportunity for a Sales Administrator to join our friendly team at Avalon Guns Ltd, working for one of the leading gun and sporting goods shops in the UK. The job will involve but not be exclusive too: - Offering help and advice to customers both in store and over the phone to aid with the sales process -...


  • Bridge of Allan, United Kingdom Construction & Property Recruitment Full time

    Exciting opportunity for a Customer Service Administrator to work for a 5 star house builder in Stirling!Purpose of the Role:To support the Customer Care Department by delivering outstanding service to their customers and providing administrative assistance to the department.Key Responsibilities:Respond to telephone enquiries in a professional manner,...


  • Bridge of Allan, United Kingdom CV-Library Full time

    Exciting opportunity for a Customer Service Administrator to work for a 5 star house builder in Stirling! Purpose of the Role: To support the Customer Care Department by delivering outstanding service to their customers and providing administrative assistance to the department. Key Responsibilities: Respond to telephone enquiries in a professional manner,...


  • Bamber Bridge, United Kingdom Willing Care Full time

    **Senior Healthcare Assistant (Residential Care)** **Hourly Rate: £12.20** **Hours: Full Time Days** **About the service**: A medium sized residential home for older adults with a wide range of care needs including dementia. **Benefits for a Senior Healthcare Assistant (Residential Care)** - Paid DBS - 6 Weeks annual leave - Career development...


  • Bamber Bridge, United Kingdom Family Care Group Full time

    **Please note must have a driving license and access to a vehicle to be considered for the role** **JOB PURPOSE** As a Business Support Administrator, primarily the post holder’s area of responsibility is to ensure that all administration for Family Care group is untaken in an effective and timely manner. The post holder is required to be able to use...

  • Field Care Supervisor

    6 months ago


    Bamber Bridge, United Kingdom Helping Hands Home Care Full time

    Location: Bamber Bridge **The Role**: We are looking to recruit a Senior Care Assistant who is ready for the next step in their Career. As a Field Care Supervisor with Helping Hands you will support in training the next generation of Care Assistants in providing the best possible support to our Customers. You will be involved from the moment a carer comes...

  • Field Care Supervisor

    6 months ago


    Bamber Bridge, United Kingdom Helping Hands Home Care Full time

    Location: Bamber Bridge **The Role**: We are looking to recruit a Senior Care Assistant who is ready for the next step in their Career. As a Field Care Supervisor with Helping Hands you will support in training the next generation of Care Assistants in providing the best possible support to our Customers. You will be involved from the moment a carer comes...

  • Field Care Supervisor

    6 months ago


    Bamber Bridge, United Kingdom Helping Hands Home Care Full time

    Location: Bamber Bridge **The Role**: We are looking to recruit a Senior Care Assistant who is ready for the next step in their Career. As a Field Care Supervisor with Helping Hands you will support in training the next generation of Care Assistants in providing the best possible support to our Customers. You will be involved from the moment a carer comes...


  • Bamber Bridge, Lancashire, United Kingdom Service Care Solutions Ltd Full time

    SERVICE CARE SOLUTIONS LTD is recruiting an experienced Night Nurse to join our dynamic team in Preston. As a Registered Mental Health Nurse (RMN) or Registered Nurse Learning Disabilities (RNLD), you will be responsible for delivering high-quality patient care and support in a 14-bedded Locked Rehabilitation Service.Compensation: £24,061.44 per annum or...

  • Care Assistant

    7 months ago


    Bridge of Earn, United Kingdom Cera Care Full time

    Discover a rewarding career at Cera as a Care Assistant in Bridge of Earn. This opportunity requires you to live locally and you must already be based in the UK with right to work status. These are mandatory requirements to apply. Whether you've already worked in social care, been caring for a vulnerable loved one, or you dedicate your time to helping...

  • Care Assistant

    7 months ago


    Bridge of Earn, United Kingdom Cera Care Full time

    We're looking for kind-hearted people to join us at Cera as Professional Care Assistants in Bridge of Earn and surrounding areas. To join us as a Care Assistant, you don't need any previous experience. It may be that you have cared for a vulnerable loved one, experienced a personal loss or be a charitable person that is always looking to help others. That...

  • Order Processor

    7 months ago


    Bamber Bridge, United Kingdom Back Care Solutions Full time

    **Job Summary** Back Care Solutions provide ergonomic office and mobility equipment to improve the comfort, support and wellbeing of people across the UK. Due to a period of rapid growth, we are now looking for a motivated, enthusiastic and hardworking individual to provide administrational support to our customer service team who raise and input all of...

  • Billing Administrator

    7 months ago


    Sowerby Bridge, United Kingdom JLA Full time

    **Job Title - Billing Administrator** **Location - Ripponden (2 days working from home)** **Salary - up to £24k** When you join the JLA family, you'll also gain access to an extensive benefits package. We care about our people and take your well-being seriously, which is why we offer a range of supportive tools for health and wellbeing, financial...


  • Sowerby Bridge, United Kingdom JLA Full time

    **Contracts Administrator - 37.5 hours - 1 day working from home** JLA is a mission critical infrastructure solutions business offering services Laundry, Catering, Heating, Fire Safety, Infection Control and Air Conditioning. The company offers an end-to-end, on premise, machine supply and breakdown service proposition under the name Total Care, and...


  • Bridge, United Kingdom The Ivy Tower Bridge Full time

    Hidden behind the signature harlequin stained-glass windows lies an iconic restaurant with a history of over 100 years and an enviable reputation for fine-dining excellence. We’re searching for a confident **Restaurant **Admin**istrator**.** This is a great opportunity to join a dynamic and supportive team in one of the UK’s most-loved restaurant...

  • Sales Administrator

    7 months ago


    Appley Bridge, United Kingdom Adele Carr Recruitment Full time

    ACR is recruiting for a market-leading and growing business based in **Appley Bridge, Wigan **to recruit a **Sales Administrator** to join them full-time and permanently. This opportunity offers fantastic progression opportunities and the ability to join a company with exceptionally low staff turnover. We would like to hear from you if you have experience...


  • Sutton Bridge, United Kingdom Bakkavor Full time

    **Technical Administrator** **Bakkavor Sutton Bridge Meals - **Lincolnshire **Salary: £21,000- £25,000**: - depending on experience_ **Working Hours**:Mon - Fri 8.30-17:00 **Benefits PackageA**: - _Life Assurance_ - _Pension_ - _Flexible Benefits Package_ - _Discounted Staff Shop_ - _Free Parking with free EV charging facilities._ - We are the...


  • Ashurst Bridge, United Kingdom CV-Library Full time

    At Fakes & Reece we have a fantastic opportunity for a Freelance Administrator to join a prestigious main contractor based in the South Coast. Our client is one of the UK's leading providers within the new build commercial market, predominately specialising in health care, education and industrial units. Joining a small administrative team based in...