Weekend On-call Coordinator

4 weeks ago


Bamber Bridge, Lancashire, United Kingdom Guardian Homecare Limited Full time

Job Title: Weekend On-call Coordinator

Job Description:

We're seeking a skilled and compassionate Weekend On-call Coordinator to join our team at Guardian Homecare Limited. As the first point of contact for emergency calls, you will need to work quickly and calmly, gathering essential details and logging information into a computer system. You'll make critical decisions on how best to address each situation.

Key Responsibilities:

  • Handle emergency calls from a range of sources, including service users and their families, care staff, local councils, GPs, health professionals, community services, and other emergency services.
  • Work quickly and calmly, gathering essential details and logging information into a computer system.
  • Make critical decisions on how best to address each situation.

Requirements:

  • Experience in care, customer service, or a call center environment is ideal, but not essential.
  • Compassion and ability to care are essential.
  • Resilience and willingness to learn new skills and develop knowledge as part of a close-knit team.

What We Offer:

  • Enhanced occupational maternity and adoption pay.
  • Enhanced occupational paternity pay entitlement.
  • Paid training and shadowing.
  • Death in Service Payment.
  • Pension scheme.
  • Benefits and Well-being Platform.
  • 28 days annual leave (pro rata).
  • Cycle to work scheme.
  • Eligible for Blue Light Card, with access to more than 15,000 discounts nationwide.


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