Care Coordinator

2 days ago

Yeovil, Somerset, United Kingdom Home Instead Full time

Job Summary

Home Instead is seeking a highly skilled and compassionate Care Coordinator to join our team. As a Care Coordinator, you will play a vital role in ensuring our clients receive the highest quality care and support in the comfort of their own homes.

Key Responsibilities

  • Project manage the recruitment and set up of live-in-care professionals for new clients.
  • Support and mentor Live-In Care Assistants to ensure they have the skills and knowledge to provide exceptional care.
  • Conduct staff supervisions and client QA's to ensure high standards of care are maintained.
  • Create, update and audit client care plans to meet individual needs.
  • Conduct care consultations and service reviews to ensure clients receive the best possible care.
  • Maintain accurate client and Care Professional records on Home Instead software and People Planner.
  • Conduct client and Care Professional introductions to ensure a smooth transition.
  • Build and maintain positive relationships with clients, their families, and other professionals involved in their care.
  • Provide support to clients to ensure they receive the care and support they need.
  • Maintain regular contact with clients and Care Professionals to ensure their needs are met.
  • Participate in the on-call rota to provide out-of-hours support for our clients and Care Professionals.

Requirements

  • Level 2 NVQ in Health and Social Care or equivalent is required.
  • Experience of working with MAR sheets and medication in a supervisory role.
  • Experience with (Live-in) Care Coordinating is preferred.
  • Passion for delivering high-quality care to clients and helping them live independently and happily in their own homes.
  • Knowledge and understanding of legislation and regulations specific to Health and Social Care.
  • Flexible availability, including some weekends, is essential to support the growing needs of Home Instead.
  • Good communication skills with the ability to build rapport quickly.
  • Confidence in using care management technology, including providing support and training to Care Professionals.
  • Understanding of the importance of confidentiality and working within current legislation.
  • Good working knowledge of IT systems, including Microsoft Office or Google Suite, and virtual communication platforms.
  • Full driving license and means of transport, if required, to visit clients.
  • Organized and flexible to meet the needs of the business.

Working Environment

Yeovil will be the main place of work, but you will also work with our sister site in Taunton.

Home Instead is committed to safeguarding and promoting the welfare of adults and expects all staff to share this commitment. This role is subject to a Criminal Records check at the appropriate level.

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