Customer Service Coordinator

3 weeks ago


Liverpool, Liverpool, United Kingdom With You Full time

Job Title: Service Administrator



We are seeking an experienced Administrator to provide a comprehensive and efficient administrative service.



This role involves providing administrative support to our team, including welcoming clients, maintaining record-keeping systems, and processing referrals. The ideal candidate will have excellent IT skills, including the ability to collate data and use and manage databases.



Key Responsibilities:




  • Provide administrative support to the team, including welcoming clients and maintaining record-keeping systems
  • Process referrals, including screening, triage, and comprehensive assessments
  • Generate prescriptions in preparation for signing by relevant clinicians
  • Support the management team in maintaining high levels of data quality and information management
  • Support the wider team with commitments, including organizing diaries, allocating, arranging, cancelling, and rebooking meetings and events
  • Take, transcribe, and distribute formal minutes for meetings


Requirements:




  • Successful track record in a similar role, ideally within a business support or office function
  • Excellent IT skills, including the ability to collate data and use and manage databases
  • Ability to build and maintain effective relationships with a range of internal and external stakeholders
  • Organized, with excellent planning and time management skills
  • Ability to manage competing/conflicting demands, under own initiative and managing own workload
  • Good analytical skills, eye for detail, methodical, with a 'can do' approach
  • Resilient, with the ability to prioritize and work under pressure
  • Good communication skills
  • Excellent IT skills
  • Ability to collate date, use and manage databases (e.g. Excel, Halo)
  • Minute taking skills
  • Knowledge and understanding of work-based Health and Safety issues


About Us:



We Are With You is a charity that provides support for people with drug, alcohol, or mental health issues. We work with people to help them achieve their goals, whether that's staying safe and healthy, making small changes, or stopping an unwanted habit altogether. We provide a free and confidential service without judgment to over 100,000 people a year.



We are committed to building an inclusive culture that encourages, supports, and celebrates the diverse voices and experiences of our staff. We welcome applications from underrepresented communities and backgrounds, including people with lived experience, people with disabilities, people from racialized communities, LGBTQ+ people, and armed forces veterans.



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