Senior Customer Retention Manager
1 week ago
As a Senior CRM Manager, you will oversee the implementation of automated, data-driven campaigns to support the customer lifecycle strategy. You will also analyse customer behaviour to develop targeted communication strategies that boost retention.
You will have hands-on experience with CRM tools (e.g., Salesforce, Optimove, Braze) and strong expertise in deploying CRM initiatives across both in-store and online channels. Excellent stakeholder management and communication skills are essential.
We offer a dynamic, fast-paced environment within the beauty industry where you can grow professionally and personally. We believe in promoting equality of opportunity for all employees and job applicants.
We estimate this role comes with a salary range of £60,000-£70,000 per annum, commensurate with experience.
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Customer Retention Strategist
1 week ago
London, Greater London, United Kingdom 3Search Full timeSenior CRM ManagerAre you a seasoned professional seeking a new challenge? We are working with a leading beauty retailer that's redefining customer loyalty and personalisation in the industry. With a globally recognised loyalty programme and a commitment to data-driven insights, our client provides a platform to create meaningful customer connections and...
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Customer Retention Manager
1 week ago
London, Greater London, United Kingdom Acquire Full timeJob DescriptionWant to drive customer engagement for a rapidly scaling renewable energy provider?We are revolutionising how people interact with their energy supplier. We seek a Customer Marketing/CRM Manager to evolve our retention strategy and drive customer advocacy through data-driven marketing campaigns.As part of our growing team, you will own the...
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SaaS Customer Retention Expert
1 week ago
London, Greater London, United Kingdom ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full timeCustomer Retention Specialist - MedTech Solution ProviderWe are seeking a Customer Retention Specialist to join our MedTech scale-up and lead the Customer Success function.The ideal candidate will have experience in SaaS Customer Success, specifically within the dental or orthodontal space or primary care space. A proven track record of building processes,...
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Customer Retention Manager
1 week ago
London, Greater London, United Kingdom Fortive Corporation Full timeFortive Corporation is looking for a seasoned Customer Retention Manager to lead our renewal efforts in Brazil. In this critical role, you will be responsible for driving renewal growth, minimizing customer loss, and delivering exceptional customer experiences.The ideal candidate will have experience in customer success, account management, or sales within...
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Senior Customer Retention Specialist
2 weeks ago
London, Greater London, United Kingdom Travelopia Full timeAbout the RoleThis is an exciting opportunity to join our team as a Senior Customer Retention Specialist at Travelopia. As a key member of our marketing department, you will play a crucial role in driving repeat bookings and increasing customer lifetime value.Key Responsibilities:Develop and execute repeat booking strategies to increase customer lifetime...
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Customer Retention Manager
2 weeks ago
London, Greater London, United Kingdom EveryMatrix Full timeAbout EveryMatrix:We are a leading B2B SaaS provider delivering iGaming software content and services.Our team of over 1000 passionate individuals spread across twelve countries in Europe, Asia, and the US is united by our love for innovation and teamwork.We provide casino sports betting platform and payments and affiliate management to 200 customers...
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Global Customer Retention Manager
1 month ago
London, Greater London, United Kingdom The Economist Group LTD Full timeWe are seeking a Global Customer Retention Manager to join our team at The Economist Group LTD. As a key member of our organization, you will play a crucial role in ensuring the success and satisfaction of our clients.Your primary focus will be driving solution adoption and value creation for our clients, handling customer queries, supporting the renewal...
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Director of Customer Retention
6 days ago
London, Greater London, United Kingdom insightsoftware Full timeCompany DescriptionWe are a global provider of reporting, analytics, and performance management solutions that unlock the potential of business data and transform the way finance and data teams operate. Our comprehensive solutions span Financial Planning and Analysis (FP&A), Controllership, and Data and Analytics. We deliver finance teams the insights...
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Customer Retention Specialist
2 weeks ago
London, Greater London, United Kingdom Sastra Group Full timeWe're excited to partner with a visionary Series A software development vendor disrupting the Martech space at Sastra Group. This pivotal role demands a seasoned expert in customer success, who can drive customer satisfaction, retention, and growth within an expanded Customer Success team.The RoleYou'll collaborate closely with the Manager of Customer...
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Senior Manager of Customer Retention
2 weeks ago
London, Greater London, United Kingdom insightsoftware Full timeKey ResponsibilitiesDrive Customer Success outcomes through proactive NPS initiatives, data-driven insights, and standardized outreach programsLead a team of customer success professionals in delivering outstanding experiences that drive strong customer retention, expansion, adoption, and referralsIncrease customer lifetime value through success plans,...
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Customer Retention Expert
2 weeks ago
London, Greater London, United Kingdom RedCat Solutions Ltd Full timeAt RedCat Solutions Ltd, we are seeking a seasoned Lead Customer Retention Manager to play a pivotal role in driving revenue growth and reducing customer churn. This strategic position requires someone with extensive experience in CRM / customer retention roles at subscription-based businesses.The ideal candidate will have a proven track record of success in...
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Customer Retention Leader
2 weeks ago
London, Greater London, United Kingdom SafetyCulture Full timeAbout the JobThe Senior Customer Success Manager will partner with SafetyCulture customers during their onboarding process to ensure long-term success with our platform.Key ResponsibilitiesManage a book of business and maintain retention, net growth, and platform adoption within your portfolio.Identify growth opportunities through discovery questions and...
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Customer Retention Director
2 weeks ago
London, Greater London, United Kingdom Darktrace Ltd Full timeAbout the RoleThis is an exciting opportunity to join Darktrace Ltd as a Customer Success Director, leading our UK&I Customer Success team. As a key member of our EMEA leadership team, you will be responsible for driving customer satisfaction and retention, while collaborating with regional Sales and Renewals teams to ensure customers see the full value of...
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Customer Retention Specialist
2 days ago
London, Greater London, United Kingdom Allies Group Pte Ltd Full timeAbout the JobWe are seeking an experienced Customer Retention Specialist to join our team at Allies of Skin. As a key contributor to our CRM strategy, you will be responsible for developing and implementing programs to drive customer retention and loyalty.Duties and ResponsibilitiesDesign and execute Campaigns to engage customers and increase loyalty.Work...
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Retention and Expansion Manager
1 week ago
London, Greater London, United Kingdom Omnea Limited Full timeWhat We're Looking ForWe are seeking a highly motivated and entrepreneurial individual to join our team as a Customer Account Manager at Omnea Limited. The successful candidate will have a strong commercial intuition and the ability to sell to senior leadership.You will be responsible for driving long-term customer value, building lasting relationships with...
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Customer Retention Specialist
1 week ago
London, Greater London, United Kingdom Fella and Jones Full time £45,000Job DescriptionWe are seeking a talented Customer Retention Specialist to join our team at Fella and Jones. The ideal candidate will have experience in retention marketing, CRM, or lifecycle marketing, preferably in the fashion/e-commerce industry.Key responsibilities include:Retention Strategy: Design and implement retention strategies across CRM, email,...
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London, Greater London, United Kingdom BlueOptima group Full timeGlobal Head of Customer Experience and RetentionAs the Global Head of Customer Experience and Retention at BlueOptima Group, you will play a critical role in driving customer satisfaction and retention across our global customer base. This senior leadership position requires a seasoned professional with a proven track record of delivering exceptional...
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Customer Retention Strategist
2 weeks ago
London, Greater London, United Kingdom Weezevent Full timeWeezevent is looking for a Customer Retention Strategist to join our team in the UK. As a key member of our team, you will be responsible for developing and implementing strategies to retain existing customers and drive long-term revenue growth.With a strong focus on customer satisfaction, you will work closely with our clients to understand their needs and...
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Customer Retention Manager
2 weeks ago
London, Greater London, United Kingdom SoftConstruct Full timeAbout the JobSoftConstruct is seeking a highly skilled and experienced CRM Manager to lead our UK CRM program. The successful candidate will have a proven track record of delivering growth through promotion and retention strategies and will be able to use data and customer insight to drive results.Job Description:The CRM Manager will be responsible for...
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Head of Customer Retention
1 month ago
London, Greater London, United Kingdom 剔偉 Full timeCustomer Retention LeadWe are seeking a seasoned professional to lead our customer retention efforts, driving growth and loyalty through data-driven strategies.The ideal candidate will have a proven track record of increasing customer lifetime value (LTV) and retention rates. Experience with CRM tools, Klaviyo, Shopify, and Lifetimely is essential.Salary:...