Hotel Operations Manager

3 weeks ago


Glasgow, Glasgow City, United Kingdom Heeton Concept Hotels Full time
Job Summary:

The Hotel Operations Manager is responsible for overseeing the night-hour supervision of the Front Office Team to deliver exceptional guest experiences from check-in to check-out. Key tasks include maintaining high standards, serving as a point of contact for guests, and maximising room occupancy.

Your Responsibilities:

  • Oversee the entire Front Office operation
  • Serve as a point of contact for regular and VIP guests
  • Complete Night Audit duties
  • Maximise room occupancy at the best rates
  • Understand correct procedures regarding foreign currencies, credit cards and cash
  • Act by policies and procedures when working with front-of-house equipment and property management systems
  • Conduct annual and mid-year appraisals with team members
  • Conduct Health and Safety Checks and Night Walks
  • Represent the hotel manager in their absence
  • Manage and resolve issues or emergencies that arise
  • Demonstrate current knowledge of hotel products and services
  • Act by security and emergency procedures
  • Compile adequate handover to early staff / Duty Manager

Requirements:

  • Be courteous and focused on providing a consistently high standard of customer service
  • The ability to multi-task in a fast-paced environment
  • Previous experience as Night Manager in a similar size property
  • Ability to communicate with your team and the hotel teams
  • Must be flexible with hours
  • Must speak Fluent English

Benefits:

  • Exclusive access to the employee recognition & reward scheme - Heeton Rewards
  • Service-based annual leave (increasing up to a maximum of 5 extra days)
  • Employee & Friends/Family discounted rates at Heeton-operated and IHG hotels
  • Life Assurance, Income Protection and Employee Assistance schemes
  • Referral scheme
  • Numerous voluntary benefits


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