Hotel Operations Manager
3 weeks ago
The Hotel Operations Manager is responsible for overseeing the night-hour supervision of the Front Office Team to deliver exceptional guest experiences from check-in to check-out. Key tasks include maintaining high standards, serving as a point of contact for guests, and maximising room occupancy.
Your Responsibilities:
- Oversee the entire Front Office operation
- Serve as a point of contact for regular and VIP guests
- Complete Night Audit duties
- Maximise room occupancy at the best rates
- Understand correct procedures regarding foreign currencies, credit cards and cash
- Act by policies and procedures when working with front-of-house equipment and property management systems
- Conduct annual and mid-year appraisals with team members
- Conduct Health and Safety Checks and Night Walks
- Represent the hotel manager in their absence
- Manage and resolve issues or emergencies that arise
- Demonstrate current knowledge of hotel products and services
- Act by security and emergency procedures
- Compile adequate handover to early staff / Duty Manager
Requirements:
- Be courteous and focused on providing a consistently high standard of customer service
- The ability to multi-task in a fast-paced environment
- Previous experience as Night Manager in a similar size property
- Ability to communicate with your team and the hotel teams
- Must be flexible with hours
- Must speak Fluent English
Benefits:
- Exclusive access to the employee recognition & reward scheme - Heeton Rewards
- Service-based annual leave (increasing up to a maximum of 5 extra days)
- Employee & Friends/Family discounted rates at Heeton-operated and IHG hotels
- Life Assurance, Income Protection and Employee Assistance schemes
- Referral scheme
- Numerous voluntary benefits
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