Hotel Operations Manager

18 hours ago


Glasgow, Glasgow City, United Kingdom Heeton Concept Hotels Full time
Overview
The Heeton Concept Hotels is seeking a highly skilled and experienced Hotel Operations Manager to oversee the front office operations of our 4-star hotel in Glasgow. The ideal candidate will have a proven track record of delivering exceptional guest experiences and driving revenue growth.

Salary
We offer a competitive salary of £35,000 - £40,000 per annum, depending on experience.

Job Description
The successful candidate will be responsible for leading a team of front office staff, overseeing night-hour supervision, and ensuring that all guests receive an exceptional service from check-in to check-out. Key tasks include maintaining high standards, serving as a point of contact, completing Night Audit duties, and promoting hotel services. They will also be responsible for conducting annual and mid-year appraisals with Team Members, conducting Health and Safety Checks and Night Walks, and representing the Hotel Manager in their absence.

Required Skills and Qualifications
To be successful in this role, you will need to possess excellent communication and leadership skills, with the ability to multi-task in a fast-paced environment. Previous experience as a Night Manager in a similar size property is essential, as is the ability to communicate effectively with your team and the hotel teams. You must also be flexible with hours and able to speak fluent English.

Benefits
We offer a range of benefits, including exclusive access to the employee recognition & reward scheme - Heeton Rewards, service-based annual leave, employee & Friends/Family discounted rates at Heeton-operated and IHG hotels, Life Assurance, Income Protection, and Employee Assistance schemes, referral scheme, numerous voluntary benefits, excellent career, training, and development opportunities, fantastic career potential with one of the UK's fast-growing hotel operators, and retention bonus on completion of 6 and 12 month service.

Location
The hotel is centrally located in Glasgow, with easy access to Buchanan Street, George Square, and the Glasgow Central train station.

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