Customer Service Representative
3 days ago
We are seeking an experienced Customer Service Advisor to join our team at Severn Trent Water (STW). As a key member of our customer-facing team, you will be responsible for delivering exceptional customer service via phone and email. Our ideal candidate is passionate about providing personalized support and making a positive impact on our customers' lives.
The role offers a competitive hourly rate of £13.03 and the opportunity to work in a dynamic environment that fosters growth and innovation. You will be based in our Derby office and work 37 hours per week, Monday to Friday, from 8:00 AM to 6:00 PM.
What We're Looking For- Excellent Communication Skills: Ability to handle customer inquiries with empathy and professionalism.
- Problem-Solving Skills: Think critically to resolve unique challenges in a fast-paced environment.
- Teamwork: Collaborate with colleagues who share a passion for customer service.
- Competitive Salary: £13.03 per hour (£25,396.88 pro rata)
- Generous Holiday Allowance: 33 days (pro rata)
- Ongoing Training & Development: Support through our 'Academy'
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Customer Service Representative
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Customer Service Representative
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Service Delivery Representative
1 month ago
Derby, United Kingdom Stok UK Full timeRole: Customer Service Delivery Representative Location: Hybrid working with the base location of East MidlandsThe role is instrumental in providing back-office support for the key account managers and our operations team in delivering the operational service to our clients. In this role, you will liaise with internal customers to investigate and resolve...