Customer Service Representative

3 days ago


Derby, United Kingdom Morson Talent Full time
Opportunity to Make a Difference

We are seeking an experienced Customer Service Advisor to join our team at Severn Trent Water (STW). As a key member of our customer-facing team, you will be responsible for delivering exceptional customer service via phone and email. Our ideal candidate is passionate about providing personalized support and making a positive impact on our customers' lives.

The role offers a competitive hourly rate of £13.03 and the opportunity to work in a dynamic environment that fosters growth and innovation. You will be based in our Derby office and work 37 hours per week, Monday to Friday, from 8:00 AM to 6:00 PM.

What We're Looking For
  • Excellent Communication Skills: Ability to handle customer inquiries with empathy and professionalism.
  • Problem-Solving Skills: Think critically to resolve unique challenges in a fast-paced environment.
  • Teamwork: Collaborate with colleagues who share a passion for customer service.
Benefits
  • Competitive Salary: £13.03 per hour (£25,396.88 pro rata)
  • Generous Holiday Allowance: 33 days (pro rata)
  • Ongoing Training & Development: Support through our 'Academy'


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