Customer Service Delivery Representative

5 months ago


Derby, United Kingdom Arvato Bertelsmann Supply Chain Solutions Full time

**Role**: Customer Service Delivery Representative

**Location**: Hybrid working with the base location of East Midlands

**The role**

The role is instrumental in providing back-office support for the key account managers and our operations team in delivering the operational service to our clients. In this role, you will liaise with internal customers to investigate and resolve queries for any stock/ inventory or transport queries.

**Your tasks**
- The first point of contact for all internal and external matters relating to the end customer experience
- Support Key Account Management with queries relating to client performance.
- Investigate and resolve queries by liaising with our internal customers
- Liaise with clients and respond to queries by client SLAs including liaison with other Arvato departments to resolve customer queries.
- Liaise with the end customers on booking slots and delivery dates.
- Liaise with other Arvato departments to progress any ad hoc operational and transport requirements.
- Support the operational team with overall process knowledge and customer requirements
- Run and analyse daily reports, and then action any required investigations.
- Use the SAP system to extract data and support investigations and other reporting as and when required.
- Place orders for consumables for clients as and when required.
- Analyse nominated client and carrier performance using the relevant system daily and ensure any non-conformities are identified and corrected.
- Identify and report any service failures using the relevant system and record through agreed communication
- Ensure that all claims for loss or damage are administered using the relevant system in line with the published process. Maintain required Transport documentation and files to ensure accurate revenue capture.

**Your profile**

You’ll be customer-focused with a proactive approach to problem-solving as well as:
Able to communicate effectively through both oral and written methods
- Highly organised with the ability to prioritise workload and deal with conflicting priorities.
- Analytical skills with the ability to translate the information into an easy-reading format.
- Good PC skills, including, Microsoft packages, and has worked with SAP WMS and Power BI
- Excellent stakeholder management
- Data entry skills with attention to detail

**What we offer**
- 22 days annual leave with the option to purchase up to an additional 5 days
- Pension contribution
- A life assurance policy that pays out 4 x Salary
- Employee Assistance Programme that provides you with confidential support, information, and advice to help you
- Employee Discount Scheme through Treats

Pay: From £28,670.00 per year

**Benefits**:

- Additional leave
- Company pension
- Employee discount
- Free parking
- On-site parking

Schedule:

- Monday to Friday

**Experience**:

- customer service: 2 years (preferred)

Work Location: Hybrid remote in Derby

Reference ID: 269250



  • Derby, Derby, United Kingdom Bertelsmann SE & Co. KGaA Full time

    Job Title: Customer Service Delivery RepresentativeAt Bertelsmann SE & Co. KGaA, we are seeking a highly organized and analytical Customer Service Delivery Representative to join our team. As a key member of our operations team, you will play a crucial role in providing back-office support to our key account managers and ensuring the smooth delivery of our...


  • Derby, Derby, United Kingdom Bertelsmann SE & Co. KGaA Full time

    Job Title: Customer Service Delivery RepresentativeAt Bertelsmann SE & Co. KGaA, we are seeking a highly organized and analytical Customer Service Delivery Representative to join our team. As a key member of our operations team, you will play a crucial role in providing back-office support to our key account managers and ensuring the smooth delivery of our...


  • Derby, Derby, United Kingdom Bertelsmann SE & Co. KGaA Full time

    Job Title: Customer Service Delivery RepresentativeJob Summary:We are seeking a highly organized and analytical individual to join our team as a Customer Service Delivery Representative. In this role, you will be the first point of contact for internal and external matters relating to the end customer experience.Key Responsibilities:Support Key Account...


  • Derby, Derby, United Kingdom Bertelsmann SE & Co. KGaA Full time

    Job Title: Customer Service Delivery RepresentativeJob Summary:We are seeking a highly organized and analytical individual to join our team as a Customer Service Delivery Representative. In this role, you will be the first point of contact for internal and external matters relating to the end customer experience.Key Responsibilities:Support Key Account...


  • Derby, Derby, United Kingdom Bertelsmann SE & Co. KGaA Full time

    Job Summary:The Customer Service Delivery Representative will provide back-office support for key account managers and the operations team in delivering the operational service to clients. This role involves liaising with internal customers to investigate and resolve queries related to stock, inventory, or transport.Key Responsibilities:Act as the first...


  • Derby, Derby, United Kingdom Bertelsmann SE & Co. KGaA Full time

    Job Role: Customer Service Delivery RepresentativeThe role is instrumental in providing back-office support for key account managers and our operations team in delivering the operational service to our clients. In this role, you will liaise with internal customers to investigate and resolve queries for any stock/inventory or transport queries.Your Key...


  • Derby, Derby, United Kingdom Bertelsmann SE & Co. KGaA Full time

    Job Title: Customer Service Delivery RepresentativeLocation: Hybrid working with the base location of East MidlandsThe role is instrumental in providing back-office support for the key account managers and our operations team in delivering the operational service to our clients. In this role, you will liaise with internal customers to investigate and resolve...

  • Delivery Driver

    5 months ago


    Derby, United Kingdom RL Delivery Service Full time

    Seeking a self employed driver with a van to help out with work. Work will usually be route based in an area with i’d say on average about half a dozen drops. All items will be liftable between 2 (customers help if needed) & be to ground floor. Routes will be planned & good comms with all is key. Also all items must be strapped & blanketed when...


  • Derby, United Kingdom Bertelsmann SE & Co. KGaA Full time

    Role: Customer Service Delivery Representative  Location: Hybrid working with the base location of East Midlands The role is instrumental in providing back-office support for the key account managers and our operations team in delivering the operational service to our clients. In this role, you will liaise with internal customers to investigate and...


  • Derby, United Kingdom Flooring Direct Full time

    If talking and listening to people comes naturally, then why not join our growing customer service team and help us to deliver the very best service to our customers. Working within the Customer service department most of your time will be spent taking calls from our customers, absorbing what they tell you and then providing the right information. They...


  • Derby, Derby, United Kingdom Derby City Council Full time

    Job Title: Customer Service RepresentativeJob Summary:We are seeking a Customer Service Representative to join our team at Derby Homes. As a Customer Service Representative, you will be responsible for answering customer enquiries and requests about Derby Homes services made by phone, face to face and via electronic media.Key Responsibilities:Answer customer...


  • Derby, Derby, United Kingdom Derby City Council Full time

    Job Title: Customer Service RepresentativeJob Summary:We are seeking a skilled Customer Service Representative to join our team at Derby Homes. As a Customer Service Representative, you will be responsible for providing excellent customer service to our clients, responding to their enquiries and requests in a timely and professional manner.Key...


  • Derby, Derby, United Kingdom Network Rail Full time

    About the RoleWe are seeking a highly skilled and experienced professional to join our team as a Customer Service Representative. In this role, you will be responsible for supporting the Route Stakeholder Manager in the development of customer engagement strategies, including informing, consulting, and involving customers where relevant.Key...


  • Derby, Derby, United Kingdom Network Rail Full time

    About the RoleWe are seeking a highly skilled and experienced professional to join our team as a Customer Service Representative. In this role, you will be responsible for supporting the Route Stakeholder Manager in the development of customer engagement strategies, including informing, consulting, and involving customers where relevant.Key...


  • Derby, Derby, United Kingdom Novax Recruitment Ltd Full time

    Job Title: Customer Service RepresentativeJob Summary: We are seeking a skilled Customer Service Representative to join our team at Novax Recruitment Ltd. The ideal candidate will have previous experience in a contact/call handling centre and strong telephone and customer service skills.Key Responsibilities:Provide a call handling and telephony service,...


  • Derby, Derby, United Kingdom Network Rail Full time

    About the RoleWe are seeking a highly skilled and experienced professional to join our team as a Customer Service Representative. As a key member of our Area Customer Services team, you will play a critical role in developing and delivering customer engagement strategies that drive business growth and improve customer satisfaction.Key ResponsibilitiesSupport...


  • Derby, Derby, United Kingdom Network Rail Full time

    About the RoleWe are seeking a highly skilled and experienced professional to join our team as a Customer Service Representative. As a key member of our Area Customer Services team, you will play a critical role in developing and delivering customer engagement strategies that drive business growth and improve customer satisfaction.Key ResponsibilitiesSupport...


  • Derby, Derby, United Kingdom Derby City Council Full time

    Job Title: Customer Service RepresentativeJob Summary:We are seeking a Customer Service Representative to join our team at Derby Homes. As a key member of our customer service team, you will be responsible for providing excellent customer service to our customers, responding to their enquiries and requests in a timely and professional manner.Key...


  • Derby, Derby, United Kingdom whitbread Full time

    Job Description:We are seeking a highly skilled Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients. You will be the primary point of contact for our clients, handling their inquiries, concerns, and issues in a professional and timely...


  • Derby, Derby, United Kingdom beBee Professionals Full time £25,000 - £35,000

    We're looking for Customer Service Representatives to join our team at beBee Professionals in Derby. As a key member of our team, you'll provide exceptional customer service and support.Key Responsibilities:Engage with customers, providing support and service.Participate in all aspects of the operational workflow.Collaborate with team members to meet and...