Customer Service Representative

3 weeks ago


Derby, Derby, United Kingdom Capital One - UK Full time
Role Overview

In this rewarding role, you will be working as a Customer Service Representative at Capital One - UK. Your primary responsibility will be to provide exceptional customer service and support to our customers in the Collections Team.

Key Responsibilities
  • Remain customer-focused and put them at the centre of every decision
  • Assess customers' financial situations and help them understand what payments are affordable for them
  • Use your judgement to determine the right outcome for the customer
Requirements
  • Natural problem solver with a focus on getting the right outcomes for customers
  • Resilience is key, especially when dealing with sensitive situations
  • Team player that acts with integrity and treats colleagues and customers with respect
Benefits
  • High performers enjoy strong and diverse career progression opportunities
  • Access to core benefits, including pension scheme, generous holiday entitlement, and private medical insurance

The estimated salary for this position is around £27,000 per annum, depending on experience.



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