Customer Service Representative

6 months ago

Derby, United Kingdom Flooring Direct Full time

If talking and listening to people comes naturally, then why not join our growing customer service team and help us to deliver the very best service to our customers.

Working within the Customer service department most of your time will be spent taking calls from our customers, absorbing what they tell you and then providing the right information. They could be worried about measuring their floor, which product is best to suited to their needs or perhaps they need help tracking their delivery.

Don’t worry if you have no knowledge of the flooring industry as we will provide you with product training and knowledge which will ensure you’re well prepared to take calls from our customers about anything and everything. It’s a fun, fast-moving environment where we recognise a job well done and, as our people will tell you, it feels good to represent a company that aims to provide a high level of customer service. Unlike some contact centre jobs, there is no pressure to sell. All you need to do is to provide a positive and accurate service - one that represents Flooring Direct at its very best.

Let’s talk about what skills you’ll need to be able to do the job:
We’re looking for people who are good listeners, pay strong attention to detail and have good computer literacy skills. As it is a fast paced environment, the ability to resolve one query and move quickly onto the next is important. This role is on a set on standard hours of 8.30am to 5pm Monday to Friday and we work a rota system to cover evenings until 7pm as well as a scheduled Saturday and bank holidays.

As Customer Service Advisor your key competencies will include:

- Passionate about, and motivated to, delivering a world class customer experience.
- A positive and empathetic approach to resolving customer queries.
- Demonstrate self-control and react positively when working in difficult situations and under pressure.
- Demonstrate attention to detail, able to spot inaccurate information and inconsistencies.
- Identifies issues, generates workable solutions, and makes rational judgements. **Ability to listen effectively and gathers all relevant information by questioning, probing, empathising.**:

- The ability to work well in a team, sharing knowledge, being supportive and team spirited.

Flooring Directs benefits:

- 28 days’ holiday with the option to buy or sell up to 5 additional days per year **Pension scheme.**:

- Staff and Family discount off all our products

Think of buying flooring online and you might think of us. We’re one of the UK’s fastest growing online flooring retailers. We offer flooring products nationwide ranging from Carpets, Vinyl, Laminate & Wood along with Artificial Grass, Composite Decking and all associated accessories. Our aim is to continue to grow and become a household name in the flooring sector. We pride ourselves in offering the best customer service in the industry. We’re continually investing in our people and facilities to ensure we have the tools to drive us forward.

**Job Type**: Permanent

Pay: From £23,795.00 per year

**Benefits**:

- Company pension
- Free parking
- On-site parking

Schedule:

- Monday to Friday

Licence/Certification:

- Driving Licence (required)

Work Location: In person

Reference ID: Customer Service Representative

  • Customer Service Representative

    4 weeks ago

    Derby, Derby, United Kingdom Derby City Council Full time

    Job Title: Customer Service RepresentativeJob Summary:We are seeking a Customer Service Representative to join our team at Derby Homes. As a Customer Service Representative, you will be responsible for answering customer enquiries and requests about Derby Homes services made by phone, face to face and via electronic media.Key Responsibilities:Answer customer...

  • Customer Service Representative

    4 weeks ago

    Derby, Derby, United Kingdom Derby City Council Full time

    Job Title: Customer Service RepresentativeJob Summary:We are seeking a skilled Customer Service Representative to join our team at Derby Homes. As a Customer Service Representative, you will be responsible for providing excellent customer service to our clients, responding to their enquiries and requests in a timely and professional manner.Key...

  • Customer Service Representative

    4 weeks ago

    Derby, Derby, United Kingdom Novax Recruitment Ltd Full time

    Job Title: Customer Service RepresentativeJob Summary: We are seeking a skilled Customer Service Representative to join our team at Novax Recruitment Ltd. The ideal candidate will have previous experience in a contact/call handling centre and strong telephone and customer service skills.Key Responsibilities:Provide a call handling and telephony service,...

  • Customer Service Representative

    1 month ago

    Derby, Derby, United Kingdom Derby City Council Full time

    Job Title: Customer Service RepresentativeJob Summary:We are seeking a Customer Service Representative to join our team at Derby Homes. As a key member of our customer service team, you will be responsible for providing excellent customer service to our customers, responding to their enquiries and requests in a timely and professional manner.Key...

  • Customer Service Representative

    3 weeks ago

    Derby, Derby, United Kingdom whitbread Full time

    Job Description:We are seeking a highly skilled Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients. You will be the primary point of contact for our clients, handling their inquiries, concerns, and issues in a professional and timely...

  • Customer Service Representative

    1 month ago

    Derby, Derby, United Kingdom beBee Professionals Full time £25,000 - £35,000

    We're looking for Customer Service Representatives to join our team at beBee Professionals in Derby. As a key member of our team, you'll provide exceptional customer service and support.Key Responsibilities:Engage with customers, providing support and service.Participate in all aspects of the operational workflow.Collaborate with team members to meet and...

  • Customer Service Representative

    4 weeks ago

    Derby, Derby, United Kingdom Marriott International Full time

    Job SummaryWe are seeking a highly skilled and enthusiastic Customer Service Representative to join our team at Marriott International. As a Customer Service Representative, you will be responsible for delivering exceptional guest experiences and ensuring that our guests feel valued and cared for throughout their stay.Key ResponsibilitiesProvide exceptional...

  • Customer Service Representative

    1 month ago

    Derby, Derby, United Kingdom beBee Professionals Full time £22,000 - £28,000

    We are seeking a skilled Customer Service Representative to provide exceptional support to our customers. The ideal candidate will have a strong ability to communicate effectively and resolve issues efficiently.Key Responsibilities:Handle customer inquiries and resolve issues in a timely manner.Provide accurate information about our products and...

  • Customer Service Representative

    4 weeks ago

    Derby, Derby, United Kingdom EVO Full time

    We are seeking a highly skilled Customer Service Representative to join our EVO team in Derby. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer service, ensuring that our customers receive a high level of service and support.The ideal candidate will be punctual, organised, and able to multitask, with...

  • Customer Service Representative

    4 weeks ago

    Derby, Derby, United Kingdom EVO Full time

    We are seeking a skilled Customer Service Representative to join our EVO team in Derby. As a key member of our customer-facing team, you will be responsible for delivering exceptional service to our customers and internal sales teams, ensuring that they receive a high level of service that enables our branch to support growth.The ideal candidate will be...

  • Customer Service Representative

    4 weeks ago

    Derby, Derby, United Kingdom beBee Professionals Full time £22,000 - £28,000

    We are seeking a Customer Service Representative to provide excellent service and resolve queries in a timely manner at beBee Professionals in Derby, United Kingdom.Responsibilities:Handle incoming calls, emails, and chat queries from customers.Provide accurate information regarding products and services.Resolve customer issues efficiently and escalate when...

  • Customer Service Representative

    4 weeks ago

    Derby, Derby, United Kingdom EVO Full time

    We are seeking a skilled Customer Service Representative to join our team at EVO in Derby. As a key member of our customer-facing team, you will be responsible for delivering exceptional service to our customers and internal sales teams, ensuring that they receive a high level of service that enables the branch to support growth.The ideal candidate will be...

  • Customer Service Representative

    4 weeks ago

    Derby, Derby, United Kingdom EVO Full time

    We are seeking a skilled Customer Service Representative to join our EVO team in Derby. As a key member of our customer-facing team, you will be responsible for delivering exceptional service to our customers and internal sales teams, ensuring that they receive a high level of service that enables our branch to support growth.The ideal candidate will be...

  • Customer Service Representative

    4 weeks ago

    Derby, Derby, United Kingdom Brackenberry Full time

    We are seeking a skilled Customer Service Representative to join our team at Brackenberry Ltd. This is a 3-month contract, with the possibility of extension. The ideal candidate will have excellent communication and computer skills, as well as experience in call centre environments.Key responsibilities include:Providing call handling services to...

  • Customer Service Representative

    3 weeks ago

    Derby, Derby, United Kingdom EVO Full time

    We are seeking a highly skilled Customer Service Representative to join our EVO team in Derby.The ideal candidate will be responsible for delivering exceptional customer service, building relationships with customers, and promoting our product portfolio.The role involves answering telephone calls, dealing with orders, queries, quotes, and product...

  • Customer Service Representative

    5 days ago

    Derby, Derby, United Kingdom Brackenberry Full time

    Job Opportunity in DerbyWe are working closely alongside a Local Authority to assist with the appointment of a Customer Service Representative on a 3-month contract, likely to be extended at client discretion.Rate of Pay: £12.74 - £16.07 per hourResponsibilities:Delivering call handling services to meet customer needsResponding to emergency situations and...

  • Customer Service Representative

    3 weeks ago

    Derby, Derby, United Kingdom Brackenberry Full time

    We are working closely with a local authority in Derby to assist with the appointment of an Emergency Response Coordinator, on a 3-month contract, with a potential extension at the client's discretion. To be considered, please submit your CV for immediate review.Key Responsibilities:Providing call handling servicesResponding to emergency situations,...

  • Customer Service Representative

    6 days ago

    Derby, Derby, United Kingdom WHSmith Full time

    Discover a fulfilling career with WHSmith as a Customer Service Representative in our vibrant store in Derby.About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Sales Assistant. As a Sales Assistant, you will be responsible for providing exceptional customer service, working independently or as part of a team...

  • Customer Service Delivery Representative

    4 weeks ago

    Derby, Derby, United Kingdom Bertelsmann SE & Co. KGaA Full time

    Job Summary:The Customer Service Delivery Representative will provide back-office support for key account managers and the operations team in delivering the operational service to clients. This role involves liaising with internal customers to investigate and resolve queries related to stock, inventory, or transport.Key Responsibilities:Act as the first...

  • Customer Service Sales Representative

    4 days ago

    Derby, Derby, United Kingdom JYSK Full time

    We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Sales Representative.As a key member of our store team, you will be responsible for delivering exceptional customer service and driving sales growth in the UK market.Key Responsibilities:Offer top-notch service to customers, ensuring they have an...