Senior Consumer Advocate Lead

3 days ago


London, Greater London, United Kingdom The People Co. Full time

Join us as a Senior Consumer Advocate Lead and play a key role in delivering exceptional customer service at The People Co. As a seasoned professional in customer-facing roles, you will be responsible for leading a team of advocates and ensuring that every customer interaction is positive and memorable.

This is a full-time, FTC position covering a maternity leave, offering a unique opportunity to develop your leadership skills and take your career to the next level. In return, you can expect a competitive salary, excellent benefits, and the chance to work with a dynamic and supportive team.

Key Responsibilities:

  • Leading a team of customer advocates to deliver exceptional customer service
  • Developing and implementing strategies to improve customer satisfaction
  • Working closely with other departments to ensure seamless customer experiences
  • Providing coaching and guidance to team members to enhance their skills and performance
  • Analyzing data to identify trends and areas for improvement

Salary: £45,000 - £60,000 per annum, depending on experience



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