Consumer Service Advocate

4 days ago


London, Greater London, United Kingdom Redefined Ltd Full time

Consumer Service Advocate

At Redefined Ltd, we're united by one passion: to help everyone enjoy amazing technology. As a Consumer Service Advocate, you will be responsible for investigating, managing and resolving individual customer complaints for our UK or Republic of Ireland (ROI) insurance plans or our UK credit plans.

Key responsibilities include completing case management ownership of any complaint handled, providing outstanding customer service and support to turn customers into lifetime loyal customers, handling escalated complaints by considering a logical, empathetic and customer-focused approach in all cases, and identifying and capturing the root cause of complaints to feed back to relevant areas/teams.

We're looking for individuals with regulated complaints experience, excellent customer service skills, good negotiation and influencing skills, excellent problem-solving skills and an awareness of UK (FCA) and/or Republic of Ireland (CBI) regulatory requirements and rules around complaints handling.

Benefits

We offer a competitive salary of £25,972 per annum plus bonus paid monthly, performance-related bonus, product discounts on the latest tech, a range of wellbeing initiatives, hybrid working, 25 days holiday plus 8 public holidays per year. We value our employees and provide opportunities for career development and growth.


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