Incident Management Lead

3 weeks ago


Horsham, West Sussex, United Kingdom Schroders Full time
Incident Management Lead

Salary Range: $140,000 - $200,000 per year

In this role, you will lead incident closure activities, perform root cause analyses, and manage problem management. You will also work closely with our support teams to conclude remedial work.

Company Overview

Schroders offers award-winning, proprietary solutions covering regulatory, platform, and investment services. Our focus is on providing excellent client outcomes and incorporating diversity of thought in our inclusive culture.

Key Responsibilities
  1. Lead incident closure activities
  2. Perform root cause analyses
  3. Manage problem management
Requirements
  • Strong experience in Incident Management & Problem Management
  • Excellent communication and interpersonal skills

A proactive and forward-thinking mindset, ITIL V3 or V4 qualifications, experience of SAFe methodology, Financial Services industry experience, and stakeholder management skills would be beneficial.



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