Enterprise Network Support Engineer
3 weeks ago
Role Overview
This role is perfect for a skilled Enterprise Network Support Engineer who wants to take their career to the next level. As a member of our team, you will be responsible for remotely managing and monitoring global client networks, providing technical support for incoming customer support queries, and escalating complex incidents to resolve them efficiently.
Responsibilities
- Remotely manage and monitor global client networks to ensure high availability and performance.
- Provide technical support for incoming customer support queries and escalate complex incidents to resolve them efficiently.
- Liaise with customers to manage their expectations and provide timely updates on issue resolution.
- Mentor and aid in the development of junior engineers through knowledge transfer.
- Investigate and troubleshoot network availability and application problems.
- Utilise prescribed software and tools to manage the progress of faults/incidents from inception/alert through to successful resolution and closure.
- Develop and promote proactive procedures to improve network availability and support.
Requirements
- Excellent communication skills, both written and verbal.
- Strong enthusiasm for IT and computing.
- At least 2 years previous helpdesk service experience required.
- Cisco and Juniper qualification required, minimum CCNP & JNCIS.
- Strong understanding of Routing and Switching technologies.
- Previous experience working on a Service Provider core network preferable.
- Experience with Security products and Meraki.
Estimated Salary: £55,000 - £70,000 per annum, depending on experience.
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