Global Network Operations Engineer

3 days ago


Horsham, West Sussex, United Kingdom FluidOne Full time

Salary: Estimated £60,000 - £80,000 per annum, depending on experience

Job Summary:

We are seeking a skilled 3rd line Network Operations Engineer to join our team at FluidOne. As a key member of our operations team, you will be responsible for remotely managing and monitoring global client networks, building client relationships, and managing customers' expectations.

Key Responsibilities:

  • Manage and monitor global client networks
  • Build client relationships and manage customers' expectations
  • Gain an understanding of clients' complex IT environments
  • Provide technical support for incoming customer support queries and escalations
  • Perform proactive roles in monitoring and maintaining systems

Requirements:

  • Strong enthusiasm for IT and computing
  • At least 2 years previous helpdesk service experience required
  • Previous experience working on a Service Provider core network preferable
  • Experience managing network monitoring systems such as Solarwinds


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