IT Network Support Specialist

3 days ago


Horsham, West Sussex, United Kingdom FluidOne Full time

Company Overview:

Established in 2006, FluidOne is an award-winning provider of Connected Cloud Solutions. The company has a £68m turnover and focuses on customer service, consistently achieving one of the highest Net Promoter Scores (NPS) in the industry.

The company's national fibre network, Platform One, is the most connected network in the UK. With a strong company culture enjoyed by 310 staff, FluidOne was ranked as outstanding in the Sunday Times Best Companies to work for awards 2021 and in the top 50 Technology companies to work for in the UK.

FluidOne supports the needs of 1,350 customers, including 200 channel resellers, with services covering connectivity, SD-WAN, cyber security, IT managed services, mobile, IoT, UCaaS, and CCaaS.

Job Description:

You will be required to remotely manage and monitor global client networks as a 3rd line Network Operations Engineer. Your primary responsibilities will include building client relationships, managing customers' expectations, and gaining an understanding of their complex IT environment.

Key tasks include providing technical support for incoming customer support queries and escalations from 1st/2nd line NOC Engineers, performing a highly proactive role in monitoring and maintaining systems, investigating and troubleshooting network availability and application problems, and utilising prescribed software and tools to manage faults/incidents.

Required Skills and Qualifications:

  • A strong enthusiasm for IT and computing
  • At least 2 years previous helpdesk service experience required
  • Previous experience working on a Service Provider core network preferable
  • Experience managing network monitoring systems such as Solarwinds

Benefits:

  • Employee Assistance programme (EAP)
  • Life assurance (3 x salary)
  • Sodexo Discount Platform
  • Pension contribution - 5% company contribution
  • Generous Holiday Entitlement
  • One day off for Birthday


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