Network Operations Specialist

3 weeks ago


Horsham, West Sussex, United Kingdom FluidOne Full time

About the Role:

We are seeking a highly skilled and experienced Network Operations Specialist to join our team at FluidOne. As a key member of our Network Operations team, you will be responsible for remotely managing and monitoring global client networks. Your primary goal will be to ensure seamless network availability and provide exceptional technical support to our customers.

Job Summary:

This role involves performing a range of tasks, including:

  • Monitoring and maintaining systems to ensure optimal performance
  • Investigating and troubleshooting network availability and application problems
  • Utilizing prescribed software and tools to manage fault/incident progress from inception/alert through to successful resolution and closure
  • Developing and implementing proactive procedures to improve network availability and support
  • Analyzing and rectifying complex faults on the network to meet defined service levels
  • Supporting network investigation/performance routines to ensure network availability

Key Responsibilities:

The successful candidate will be required to perform the following tasks:

  • Perform support tasks for the business to provide network availability
  • Perform complex configuration changes to increase network coverage
  • Work closely with the Project Management and Network Engineering Teams to onboard customer solutions into support
  • Field engineering duties when required and relevant within the role
  • Monitor core equipment for faults and performance issues
  • Perform core network maintenance tasks as required and relevant within the role

Requirements:

To be considered for this role, you must have:

  • A strong enthusiasm for IT and computing
  • At least 2 years previous helpdesk service experience
  • Previous experience working on a Service Provider core network preferable
  • Experience managing network monitoring systems such as Solarwinds

Benefits:

As a valued member of our team, you will enjoy a range of benefits, including:

  • Employee Assistance programme (EAP)
  • Life assurance (3 x salary)
  • Sodexo Discount Platform
  • Pension contribution - 5% company contribution
  • Generous Holiday Entitlement
  • One day off for Birthday

Salary: £55,000-£65,000 per annum (dependent on experience), plus benefits package.



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