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Network Operations Specialist

2 weeks ago


Horsham, West Sussex, United Kingdom FluidOne Full time
Role Overview

As a highly skilled Network Operations Engineer, you will play a key role in remotely managing and monitoring global client networks. Building strong relationships with clients is essential to gain an understanding of their complex IT environments and inherent business demands.

Responsibilities
  • Provide technical support for incoming customer queries and escalations from 1st/2nd Line NOC Engineers.
  • Perform proactive monitoring and maintenance tasks to ensure system availability.
  • Analyse and rectify complex network faults to meet defined service levels.
  • Support network investigation and performance routines to ensure network availability.
Core Network Operations
  • Perform support tasks to provide network availability.
  • Perform complex configuration changes to increase network coverage.
  • Work closely with Project Management and Network Engineering Teams to onboard customer solutions.
  • Field engineering duties when required.
Requirements
  • At least 2 years previous helpdesk experience.
  • Previous experience working on a Service Provider core network preferable.
  • Experience managing network monitoring systems such as Solarwinds.
Benefits
  • Employee Assistance programme (EAP).
  • Life assurance (3 x salary).
  • Sodexo Discount Platform.
  • Pension contribution- 5% company contribution.
  • Generous Holiday Entitlement.
  • One day off for Birthday.
Estimated Salary: £60,000 - £80,000 per annum