Network Operations Engineer Specialist

1 week ago


Horsham, West Sussex, United Kingdom AWD online Full time
Job Description

We are seeking a highly skilled and experienced Network Operations Engineer to join our team at AWD Recruitment. The successful candidate will be responsible for providing technical support for incoming customer support queries and escalations from 1st/2nd line NOC Engineers.

The ideal candidate will have a strong understanding of Routing and Switching technologies, including BGP, OSPF, EIGRP, L3VPN, L2VPN, and VPLS. Previous experience working on a Service Provider core network is preferable. Experience with Security products, such as Cisco NGFW, Fortinet, Juniper SRX, and ISE, is also essential.

In addition to the technical skills, the candidate should have excellent communication skills, both written and verbal, and a very strong enthusiasm for IT and computing.

Key Responsibilities:

  • Provide technical support for incoming customer support queries and escalations from 1st/2nd line NOC Engineers
  • Take ownership and effectively manage through to resolution high-level escalation incidents, problem tickets, and major incidents
  • Mentor and aid in the development of 2nd/3rd line engineers through knowledge transfer
  • Receive and own issues; enquiries and change requests for support from clients and prioritize accordingly
  • Perform complex configuration changes to increase network coverage
  • Process/coordinating service requests (moves, adds & changes)
  • Work closely with the Project Management and Network Engineering Teams to onboard customer solutions into support

About the Role

This is a full-time, permanent role, offering a competitive salary of £60,000-£80,000 per annum, depending on experience, plus benefits. The successful candidate will be required to work partly from the office in Colgate, Horsham, West Sussex, and partly from home. The role requires 37 hours per week, Monday to Friday, with on-call arrangements.

Benefits

  • Competitive salary: £60,000-£80,000 per annum
  • Pension contribution: 5% company contribution
  • Generous holiday entitlement
  • One day off for birthday
  • Half price internet connectivity
  • Ride2Work scheme
  • Department incentives
  • Volunteer day scheme
  • Employee Assistance programme (EAP)
  • Life assurance (3 x salary)

How to Apply

To be considered for this role, please submit your CV to our Recruitment Team. We look forward to receiving your application.



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