Incident Management Director
3 weeks ago
Job Title: Incident Management Director
We are seeking an experienced Incident Management Director to join our team at Benchmark Group. As an Incident Management Director, you will be responsible for managing major incidents from inception to closure and leading internal reviews to ensure actions are managed to conclusion.
About Us
Benchmark Group is a leading provider of award-winning, proprietary solutions covering regulatory, platform and investment services. Our emphasis is on providing excellent client outcomes and incorporating diversity of thought in our inclusive culture.
Key Responsibilities
- Managing major incidents from inception to closure
- Leading internal reviews to ensure actions are managed to conclusion
- Producing monthly reporting for the Group Service Operations function
- Building strong relationships with stakeholders
- Exemplifying strong team management & people skills
- Deputising for the Group Head of Service Operations
Ideal Candidate
If you have good experience in incident management, problem solving, and strong working knowledge of ITIL Service Management framework, this could be the perfect opportunity. SAFe methodology experience and stakeholder management skills would be assets to the role.
To excel in this role, you'll need great communication and interpersonal skills, a proactive and forward-thinking mindset. Salary: £70,000 - £90,000 per annum.
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