Incident Management Lead

4 days ago


Horsham, West Sussex, United Kingdom ENGINEERINGUK Full time

Job Description: Incident Management Lead

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About Us:

We offer award-winning, proprietary solutions covering regulatory, platform and investment services. Our emphasis is on providing excellent client outcomes and incorporating diversity of thought in our inclusive culture.

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Key Responsibilities:

  1. Manage major incidents from inception to closure
  2. Lead internal reviews to ensure actions are managed to conclusion
  3. Produce monthly reporting for the Group Service Operations function
  4. Build strong relationships with stakeholders
  5. Exemplify strong team management & people skills
  6. Deputise for the Group Head of Service Operations
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Salary: £70,000 - £90,000 per annum

Requirements:

  • Good experience in Incident Management & Problem Management
  • Strong working knowledge of the ITIL Service Management framework
  • Knowledge of ITSM tools like ServiceNow and Jira
  • Any ITIL V3 or V4 qualifications
  • Experience of SAFe methodology
  • Financial Services industry experience
  • Stakeholder management skills
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Benefits:

  • Inclusive culture
  • Diversity of thought
  • Excellent client outcomes
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Location: Engineering UK



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